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"This was simply an awful experience not only could we reach a live person on the phone prior to our trip, no return call then it got worse when we arrived no check in desk no one to greet us or answer any questions. We had to dial a # to let them know we arrived. Staff never to be seen again. Paid 300.00 for the night broken coffee maker, no batteries in spoke detector simply an awful experience "

"This is probably the best hotel in Freeport since it’s right in town and has a big parking lot. Parking is free but you must get a tag from the front desk. Another helpful amenity is bar which stays open til 11pm. Overall the room was basic but offered everything you need. I wish breakfast was included however they charge $20 for a breakfast buffet that most other chain hotels offer for free."

"Great old world style property with good food. We have stayed there several times with very favorable results. The room however on this trip was too small to comfortably hold two adults. Very little room between the beds and the walls and not much room to get dressed or store luggage. Just make sure you request a larger room."

"Excellent stay, breakfast very good and clean !!!! The staff very friendly and efficient......"

"The room was clean and the location was close to anything that we needed."

"Clean room, staff were friendly. "

"Very nice stay would highly recordmend this hotel . Nice people at reception. Will stay there next time."

"Over all it was a nice stay and the staff were very nice. The only complaint the husband had was the shower head felt dirty like it hadn't been cleaned in a long time and the pool felt slimy on the stairs. Laundry services were nice and clean and breakfast was good. It was a pretty quiet stay"

"Top tier property, outstanding location and amenities with excellent, professional and friendly staff."

"We were literally locked out of our room because the system was down. We missed our reservations for dinner and spent almost 2 hours along with other guests in the Lobby while someone tried to troubleshoot. It was awful. "

"Beautiful room, comfortable bed unique property!"

"Clean! Walking distance to everything in Old Port area. Shuttle service to and from airport was wonderful! Great Hotel."

"The staff was extremely helpful. We couldn’t figure out how to open the sofa bed. The front desk person tried; she got the manager; and then they called a woman who’s worked at the hotel the longest and she knew the trick to opening it. This was all at 10pm. The breakfast had the best home fries!"

"Good stay"

"We stay here every time we visit our daughter in Portland."

"It’s a great hotel for families with children. Was there on a holiday weekend and it was busy so having one elevator not working was a pain then the next day the second elevator was not working and being on the 5th floor was really hard walking up the stairs, thankfully It was only out for a few hours. They had cold ice water out a couple times by the front desk, it would have been nice if they had that everyday. The breakfast was ok, the orange juice and cranberry juice was out the first...

"The building is gorgeous and the staff was very helpful. The only is I was under the impression that all rooms were shower only but we got a very small tub and It felt claustrophobic also the toilet didn’t flush well. However it wouldn’t stop me from staying here again, I would just make sure I had a shower room."