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"I booked 1 room in Hotel Sonnenhof on 16th February, via Hotels.com, for a stay commencing on 28th May. Hotel sent me a message on 27th May that I was not in Hotel Sonnenhof in Timelkam, but at an apartment in Lenzing, 4.5km further away. No pre-warning was given, no rationale for the change in location, no option to cancel or reduction in rate was offered. I was very upset when I received the message on 27th May (the day before I was due to stay at the hotel). It was really inconvenient to be in a different location from my friend, and required that I drive back and forth from Timelkam to Lenzing multiple times. As I was only informed the day before the stay was due to start, I had no option to cancel and rebook elsewhere as nothing else was available. In addition, the apartment was in a poor location, not of a good quality, and the kitchen crockery was incomplete. The hotel reception was very slow to respond to communication, and only available in the mornings. Do not stay here - very poor service."

"Great hotel. Fantastic breakfast."

"Everything was 10/10. Reception staff and restaurant staff at breakfast all amazing. "

"The staff was friendly and smiling. The breakfast was tasty and we appreciate that the staff checked regularly if we needed something. A big shopping centre was just a few steps from the hotel including supermarkets. We recommend this hotel without hesitation ❤"

"Ein schönes Hotel, bestehend aus mehreren, miteinander verbundenen Häusern. Im Erdgeschoss befindet sich eine Thermen-Welt, die durch einen Poolbereich auf dem Dach abgerundet wird. Das Hotel verfügt über eine recht große Tiefgarage. Unser Zimmer war sehr sauber, das Personal immer freundlich. Bei der Anreise stehen Gepäckwagen zur Selbstbedienung bereit. Hier hätte ich mehr Service erwartet. Auch die Mittagsbewirtung auf der Terrasse (am Samstag) war etwas holprig. Alles in allem trotzdem ein angenehmer und erholsamer Aufenthalt."

"The staff was exceptionally helpful, the rooms were clean and comfortable, and parking was easy. 10/10 would stay here again."

"The Hotel is amazing a self check in hotel. Check in process easy and also check out process. It’s easy reaching customer service they are available like 24/7 and there’s immediate help. Only one thing it’s a little far in the area if you use public transportation and also I was to pay breakfast via my booking app but wasn’t offered the option and paying at the hotel was a little more. Otherwise all is awesome thank you All. Danke schon!!!"

"Could use an earlier breakfast, otherwise great."