really disappointed!
- I contacted the hotel on their website the night before my arrival (just after having booked) asking to prepare a valentine's day welcome as a surprise for my girlfriend (mentioning that I would pay for it!) but they didn't do anything... they didn't even reply to me... actually I'm still waiting for an answer after a few days...
- at check in they accept only cash as deposit (what????)
- breakfast: despite it should be buffet, we just received a "breakfast set", including many things that I didnn't like at all (same my gf)! I understand that it would be a big waste of food to prepare the buffet if the hotel is so empty, but I paid an extra for the BUFFET breakfast, FOR NOTHING, so they should at least have informed in advance!!!
- we went to the swimming pool to grab a cocktail at 4pm but? but the guy said that barman wasn't working and therefore nobody could prepare anything!! (WHAT???????????)
- lots of hair throughout the room and the balcony, not exactly what you expect to find...
- despite the hotel was REALLY empty, they denied a late check out, which is ABSOLUTELY NORMAL (until 1pm) for every 4 stars hotel in the world... they asked us for 400 extra baht, which is absolutely RIDICULOUS!!!