เรียน คุณลูกค้าที่เคารพ ในนามของกลุ่มโรงแรม รอยัล คลิฟ โฮเต็ล กรุ๊ป ขอขอบพระคุณที่ท่านได้สละเวลาอันมีค่าเพื่อแสดงความคิดเห็น และแบ่งปันประสบการณ์อันน่าประทับใจ เราทุกคนรู้สึกยินดีเป็นอย่างยิ่งที่ท่านประทับใจกับทัศนียภาพอันงดงามและห้องพักที่ได้รับการออกแบบ ซึ่งเหมาะกับการพักผ่อน รวมถึงความสะอาดของห้องพักที่ทางเราใส่ใจเป็นพิเศษ การให้บริการของพนักงานที่มีความเป็นกันเอง รวมถึงมาตรการที่โรงแรมรอยัล คลิฟได้ให้ความสำคัญเพื่อความปลอดภัยของท่าน ให้ท่านมั่นใจในการเข้าพัก และเพื่อให้การพักผ่อนของท่านเป็นที่น่าจดจำ ดิฉันได้แจ้งให้พนักงานทุกท่านได้ทราบถึงคำชมเชยของท่าน เราทุกคนรู้สึกดีใจและภูมิใจในการได้รับคำชมเชยนี้มาก และจะพัฒนาให้มีศักยภาพยิ่ง ๆ ขึ้นไปอีก ขอขอบพระคุณท่านอีกครั้งที่มาใช้บริการของรอยัล คลิฟ โฮเต็ล กรุ๊ป และเราหวังว่าจะได้มีโอกาสให้บริการท่านและครอบครัวอย่างอบอุ่นและเปี่ยมด้วยมิตรไมตรีจิต ในอนาคตอันใกล้นี้อีกครั้ง ขอแสดงความนับถือ Royal Cliff Hotels Group

Dear Valued Guest, Warm greetings from the Royal Cliff Hotels Group! Thank you for taking the time to share your review following your recent stay with us. We were delighted to learn that everything during your stay was up to your expectations and you had an enjoyable time here at the Royal Cliff. We are looking forward to welcoming you back for another great stay. It was a pleasure to have you as our guest! Best regards,

Dear Valued Guest, Warm greetings from the Royal Cliff Hotels Group! Thank you very much for taking the time to share your review with us. We were delighted to learn that you were satisfied with the facilities and services provided and looking forward to welcoming you back again. It was a pleasure to have you as our guest! Best regards,

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We were delighted to learn everything during your stay was to your satisfaction and you had a wonderful time while staying at the Royal Cliff. We are looking forward to welcoming you again soon. It was a pleasure to have you as our guest. Best regards,

Dear Valued Guest, Warm greetings from the Royal Cliff Hotels Group! We were delighted to learn you were satisfied with your stay and had a relaxing time here at the Royal Cliff. We are looking forward to welcoming you again soon for another pleasant stay. It was a pleasure to have you as our guest! Best regards,

เรียน คุณลูกค้าที่เคารพ, ในนามของกลุ่มโรงแรม รอยัล คลิฟ โฮเต็ล กรุ๊ป ขอขอบพระคุณที่ท่านได้สละเวลาอันมีค่าเพื่อแสดงความคิดเห็น และแบ่งปันประสบการณ์อันน่าประทับใจ ทางโรงแรมและพนักงานเราทุกคนรู้สึกยินดีเป็นอย่างยิ่งที่ท่านประทับใจในการให้บริการของพนักงาน ทางโรงแรมรู้สึกเสียใจเป็นอย่างมาก ที่ให้บริการคุณลูกค้าได้ไม่ตรงตามความคาดหวังรวมถึงการจัดส่งเสื้อคืนให้แก่ลูกค้าล่าช้า ความคิดเห็นของคุณลูกค้าสำคัญเสมอเพื่อเป็นแนวทาง ให้เกิดการพัฒนาของพนักงานทุกคน และทำให้คุณลูกค้าทุกท่านได้รับความพึงพอใจสูงสุด ขอขอบคุณอีกครั้งที่เลือกมาใช้บริการของรอยัล คลิฟ โฮเต็ล กรุ๊ป และเราหวังว่าจะได้มีโอกาสให้บริการท่านและครอบครัวอย่างอบอุ่น และเปี่ยมด้วยมิตรไมตรีจิต ในอนาคตอันใกล้นี้อีกครั้ง ขอแสดงความนับถือ

Dear Valued Guest, Thank you for taking the time to share your positive review with us. We are delighted to know you were satisfied with your stay completely. We are looking forward to welcoming you back again. It is a pleasure to have you as our guest! Best regards,

ขอบพระคุณที่มาใช้บริการรอยัลคลิฟโฮเทลกรุ๊ปนะคะ หวังว่าทางโรงแรมจะมีโอการได้ต้อนรับและให้บริการท่านในโอกาสหน้า

ขอบพระคุณที่มาใช้บริการรอยัลคลิฟโฮเทลกรุ๊ปนะคะ หวังว่าทางโรงแรมจะมีโอการได้ต้อนรับและให้บริการท่านในโอกาสหน้า

Dear Mr. Palyam,Thank you for choosing to stay with us and for taking the time to share your feedback. Your feedback is valuable to us, and we are grateful to receive it. We look forward to continuing to exceed your expectations in the future.With my best regards,Royal Cliff Hotels Group

Dear Mr. Terry,Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the beautiful hotel, our private beach, the variety of breakfast, the Sky Aquarium Pool, and the service from our staff. We strive to create memorable experiences for our guests and we take great pride that we have created good memory for you.We apologize if the bed did not meet your expectations. Do contact our front desk in future visit to inform us as we can add an extra topper to make it more comfortable.We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best regards,Royal Cliff Hotels Group

Dear Mr. Nechay,Thank you very much for taking the time to leave such a wonderful review and Highly recommend! We are thrilled to hear that you had an excellent experience with us. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We appreciate your kind words and your support. Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

Dear Ms. Atkin,Thank you very much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We appreciate your kind words and your support. Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

Dear Valued Guest,Thank you very much for taking the time to leave such a wonderful scores. We are thrilled to know that you had an excellent experience with us. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

Dear Mr. Olree,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found us nice hotel. However, we sincerely apologize for the disappointment you experienced during checking out. We strive to provide exceptional service to all our guests, and your feedback will be shared with our team to address any areas of improvement.We hope to have the opportunity to welcome you back in the future. Warm regards,Royal Cliff Hotels Group

Dear Mt. Pitta,Thank you for taking the time to share your feedback with us. We are deeply disappointed to hear about your recent experience at our hotel, as this does not reflect the high standards of service and cleanliness that we strive to maintain.We want to address some of the points you mentioned to provide clarity and ensure that your concerns are properly understood.Firstly, regarding the cleanliness of your room and the common areas, we take cleanliness very seriously, and we apologize if our housekeeping standards fell short during your stay. Our housekeeping actually spent more time to clean your suite as they wanted to be thorough but do share your concerns with the management right away next time if you feel that it is not up to your expectation.Additionally, we apologize for any delays you experienced in receiving your food orders. We aim to provide prompt and efficient service in our restaurants, and we are sorry if there were any lapses in this regard. Your order took about 30 minutes to be served at the Breezeo, one of the reason being that you were seating by the beach. Concerning the quality, we are sorry it was not up to your liking. If you could give us more details, we wish to always work on improvement.Regarding the transfer service, we apologize for any inconvenience caused by the limitations on payment methods. We understand that this may have been frustrating for you, but please note that an outside minivan was offered which does not take credit card as all minivan from the hotel were already reserved. Finally, yesterday we managed to find a transportation from the hotel and you were able to pay by card.If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please do not hesitate to contact us directly.With my best regards,Thibault SellierHotels ManagerRoyal Cliff Hotels Group

Dear Ms. Moskvich,Thank you for taking the time to share your review with us. We appreciate your positive rating and feedback regarding the lounge area.Your comment about the lounge area needing improvement is noted, and we would like to gather more details to better understand and how we can enhance this area for our guests. Could you please provide us with specific details or suggestions on what aspects of the lounge area you believe could be improved? Your insights are valuable to us as we strive to create the best possible experience for our guests.Thank you once again for your feedback, and we look forward to hearing from you soon.With my best regards,Thibault SellierHotels ManagerRoyal Cliff Hotels Group

Dear Mr. Oezge,Thank you very much for taking the time to share your experience with us. We're pleased to hear that you enjoy overall experience with us, appreciated how we organized the breakfast buffet, very satisfied with the room cleaning service, dining options during your stay and the fantastic view. However, we are so sorry to hear about the mold in the bathroom, the cleanliness around the children’s Pool and pool area. We will take your comments into consideration as we strive to provide the best possible experiences to all our guests.We appreciate your honest feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.With my best regards,Royal Cliff Hotels Group

Dear Mr. Floyd,Thank you so much for choosing to stay with us here at Royal Cliff Pattaya and for taking the time to post your feedback. The Royal Cliff Hotels Group takes great pride in ensuring guests always feel the warmth and exclusivity of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards, Clive NagingtonGroup Hotel Manager

Dear Mr./Ms. Lo,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Ms. Atkin,Thank you very much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We appreciate your kind words and your support. Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

Dear Ms. Suna,Thank you so much for choosing to stay with us here at Royal Cliff Pattaya and for taking the time to post your feedback. The Royal Cliff Hotels Group takes great pride in ensuring guests always feel the warmth and exclusivity of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards, Clive NagingtonGroup Hotel Manager

Dear Mr. Martin,Thank you so much for choosing to stay with us here at Royal Cliff Pattaya and for taking the time to post your feedback. The Royal Cliff Hotels Group takes great pride in ensuring guests always feel the warmth and exclusivity of our hospitality during their stay.Once again, thank you very much for having chosen our hotel and all of us are looking forward to welcoming you back in the near future. Best regards, Clive NagingtonGroup Hotel Manager

Dear Valued Guest,Thank you for taking the time to share your feedback with us. We appreciate your valuable input and are grateful for the opportunity to address your concerns.We're pleased to hear that you enjoyed the expansive grounds, swimming pools, and our private beach. We understand that the breakfast restaurant experience fell short of expectations. There was no closure of our restaurants. We simply give guests the option to dine in either of our restaurant buildings. Your feedback is crucial, and we will use it to improve our service and streamline the breakfast experience for our guests.Regarding your comments on the room, we apologise for any dissatisfaction you experienced. Many of our rooms have undergone extensive refurbishments. Our entire TV network has been updated with the latest IPTV technology. We continuously strive to enhance our accommodations, and your insights will be used to identify areas for improvement.We appreciate your feedback and would love the opportunity to welcome you back in the future, allowing us the chance to provide you with an improved and more enjoyable stay.Best regardsCliveGroup Hotel Manager

Dear Mr. Batson,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Valued Guest,Thank you for taking the time to share your recent experience at our hotel. We're pleased to hear that you enjoyed our neat facilities, private beach, and found our swimming pool a picturesque spot.We apologise for any inconvenience caused by the pool's cleanliness during your stay. Maintaining a high standard of cleanliness is a priority, and we have a regualr cleaning schedule so we are surprised to hear this comments and will review this immediately.We understand your concerns regarding our location's remoteness and the congested road to Pattaya Beach. This was mainly due to extensive tourism over the new year holiday period. Thank you for sharing your insights. We truly appreciate your feedback as it helps us enhance the overall guest experience. We hope to have the opportunity to welcome you back and create a more seamless and enjoyable stay for you in the future.Warm regards,CliveGroup Hotel Manager

Dear Valued Guest,We apologise the look of our hotel did not meet your expectations. We have ensured all our rooms are well maintained and have gone through a significant rennovation project of our rooms, as well as our brand new double edge infinity pool.We trust that the look of teak wood does not suit your preferences, but many of our guests appreciate this look.Please do advise upon the decor of room you prefer and we can recommend accordinly the best room to stay in.RegardsCliveGroup Hotel Manager

I really appreciate you spending your holiday here with us at Royal Cliff Pattaya during your recent trip to Thailand and for taking the time to post some valuable feedback.We do hope to improve our expectations of your recent experience in the future.I would like to express my sincere thanks for choosing our hotel and all of us are looking forward to welcoming you back in the near future, when I am sure you will see a big improvement in the consistency of the high quality service, which we strive to offer.Best regards, Clive NagingtonGroup Hotel Manager

Dear Mr. Deng,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group