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"There were stains on the carpet and where the thermostat was an awful smell coming from that area-like musty smelling. We stayed and paid premium rate for a firework view and while I know they can’t control the weather, I reached out to see if they would be willing to credit something toward a future stay so we could enjoy the experience. Not even an acknowledgment of our disappointment or receipt of our email. Disappointed in the whole situation."

"Beautiful hotel in the very heart of this beautiful city. Excellent location for walking to Riverwalk, Navy Pier, and so much more. Fantastic staff from reception to housekeeping to food services. Outstanding daily breakfast buffet made the start of every day a great experience. Will definitely come back to the Riu!"

"Great hotel"

"Food is great."

"Room was clean, acces"

"Great Stay!!"

"Clean room Good staff"

"The Hotel is in a good location, thr room was clean, Housekepping came every day. However, The doorman ignored guests, and front desk staff seemed more focused on chatting than helping guests. The Hotel should improve satff friendliness and attention. The Elevator was a problem. Only one was working, so we had long waits, especially during checkout. Plan extra time if you stay here."

"Excellent service. Especially the warm cookies and cold water they give you. Walking distance to everything."

"Todo excelente, la mejor ubicación, vista"

"Excelente servicio! Muy agradable el personal ❤️"

"Great place for families with kids."

"The staff at this hotel is amazing! Every person we encountered was extremely helpful and friendly. The rooms are a bit outdated, but the beds and linens were very comfortable. Location was great, super close to the park and within walking distance of many attractions!"

"The hotel is in the heart of the downtown and is easily accessible to all the restaurants, cloud gate, and other attractions. Best of all, the staff is amazing and friendly starting from front desk to room service. They made my stay a very pleasant one. The only thing that was missing in the room is a comfortable couch. I wish they gave a mini couch/table or something instead of chair/table to sit and eat comfortably but that’s not biggie! Love it! Thank You Hyatt!! I would surely recommend...

"The elevator was down during our trip, which made commuting throughout the building difficult. The lines for the elevator were insane !"

"Cleanliness and breakfast, however room service is poor."

"It's not gonna knock your socks off or anything, but it's a perfectly fine hotel for the money. The location is convenient. The bed is comfy. It has robes and a decent coffeemaker. All perfectly fine. Oh, and they'll give you bottled water as often as you ask. So that's a nice touch."

"It gets worse and worse every time we stay…"