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"There were stains on the carpet and where the thermostat was an awful smell coming from that area-like musty smelling. We stayed and paid premium rate for a firework view and while I know they can’t control the weather, I reached out to see if they would be willing to credit something toward a future stay so we could enjoy the experience. Not even an acknowledgment of our disappointment or receipt of our email. Disappointed in the whole situation."

"Great spot in the middle of everything, and the rooftop bar is excellent."

"Everything was nice and clean. Staff was very helpful."

"Clean and feels welcoming"

"Room was clean, acces"

"The first day we arrived. Our room had no A/C! First staff member that attended was very rude and very unprofessional! The next member who attended our room was fantastic to deal with!"

"Nice all around"

"All around awesome. Will be back"

"Outdoor pool was a plus!"

"Todo excelente, la mejor ubicación, vista"

"Excelente servicio! Muy agradable el personal ❤️"

"Great place for families with kids."

"The staff at this hotel is amazing! Every person we encountered was extremely helpful and friendly. The rooms are a bit outdated, but the beds and linens were very comfortable. Location was great, super close to the park and within walking distance of many attractions!"

"The hotel is in the heart of the downtown and is easily accessible to all the restaurants, cloud gate, and other attractions. Best of all, the staff is amazing and friendly starting from front desk to room service. They made my stay a very pleasant one. The only thing that was missing in the room is a comfortable couch. I wish they gave a mini couch/table or something instead of chair/table to sit and eat comfortably but that’s not biggie! Love it! Thank You Hyatt!! I would surely recommend...

"The elevator was down during our trip, which made commuting throughout the building difficult. The lines for the elevator were insane !"

"The 2 bathroom room is a HUGE help when traveling with my family. Great location and excellent service."

"It's not gonna knock your socks off or anything, but it's a perfectly fine hotel for the money. The location is convenient. The bed is comfy. It has robes and a decent coffeemaker. All perfectly fine. Oh, and they'll give you bottled water as often as you ask. So that's a nice touch."

"It gets worse and worse every time we stay…"