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"The energy is low starting from the valet. He looks tired maybe because of the Arizona heat. Staff at front desk we didn’t feel the friendliness. I believed in “Service with a Smile”. Didn’t feel we are welcomed. One question one answer. Breakfast is good but didn’t get the customer service we needed. Tone of voice from the waitress when we are getting our orders sounds like she’s having a bad day. The property is very clean & organized. Service is poor!"

"Everything about my experience was lovely. Very short stay for a conference, solo traveler. Beautiful views, comfortable and clean, pool was lovely for an early swim and staff were super helpful."

"AVOID AT ALL COSTS! We paid for a suite, but our room wasn’t ready while our second room was. We were offered a “special” room without the living room area included in the suite we paid for. Once inside, we discovered there was no mini fridge, no ice bucket for the Arizona heat, and no hot running water. We were never told we shared a common entry area with another room. Trying to be safe, we locked the entry door, not realizing it prevented our neighbors from entering. They repeatedly pounded...

"We loved our stay at the Hilton Tapatio Cliffs! The rooms were clean, spacious, and quiet. I loved the suite style room with its separate living room. There were several pools throughout the property which really gave vacation vibes. The staff was so wonderful especially house keeping having so much patience with us coming back to clean our room. We ordered in-room dining and found that the serving size was generous and the food delicious! I would definitely stay here again and recommend others...

"Property is beautiful with secluded sitting areas with water fountains and shade. Fitness center was a little small and divided into two areas. Chilled pool was really nice because of the extreme heat!"

"Nice comfortable room. Stayed in a suite and loved the bathroom and views. Would be better if rooms had hard floors rather than carpet. Hallways and elevator need new floors. Thats the only real sign of age otherwise very nice place to I stay."

"The property is beautiful and very close to old town. The weekends in the pool get dangerously out of hand. People being wheeled back to their rooms from too much alcohol. The pool the next day was so disgusting! I went to the “quieter “ pool. That was beautiful and clear but a little buggy. Definitely need more umbrellas with the AZ summer sun. Restaurant was great. Best burger I ever had! There is a $200 per night incidental fee which is absolutely ridiculous. Most hotels charges 50-100 for...