We loved our stay, the resort is beautiful. Staff were so lovely, shout out to Diego, Vanessa, Esteban, Ruben, & our server at the Ostra pool! Such a wonderful place! - Mandy & Devan
The resort is on a gated peninsula~completely safe. Beautiful property, rooms, views, restaurants, beach amenities, monkeys and wildlife! Friendly staff make this resort a 10 out of 10!!
This was a bucket list trip for my husband and myself and lt exceeded our expectations! The food, staff, and resort were amazing. Now the room was top tier! It was expensive but worth every $. It set the bar high for our future vacations, since then we have taken 3 more vacations and we have loved everyone! I cant say enough about the Andaz and l recommend it every chance l get! 💯
Middle of nature, quite, good service, monkeys everywhere this is what made different, but family pool small. Restaurant no bad but no so good, bay so many rocks but safe to swimming.
The attention to detail with everything (check in, food, rooms, supplying sunscreen at pools) was amazing. Food was incredible and the staff was very helpful, friendly and professional.
Great resort with great staff. The only areas that need improvement are:
1. The dinner food isn't the best.
2. the pool chairs at the main pool area don't match and aren't as comfortable as the adult pool and beach club chairs.
We had to delay our flight and booked last minute. The Hotel was so accommodating and the staff went above and beyond. The resort is beautiful. We will return!
The encounter I experienced was undeniably exceptional, leading to a strong desire to return. The individuals displayed remarkable kindness and professionalism, establishing an environment of ease and hospitality. This hotel I highly recommended.
Super disappointed to have paid a substantial amount of money for Bay View, to wake up to nothing but trees completely covering any visible ocean view. We didn’t notice until the following morning when we woke up due to arriving after dark, otherwise I would have made the complaint immediately.