For the most part it was great, the only problem was in regards a towel that they didn’t even wash and told me it was a stain on it. They just went ahead and charged me 10 dollars for it, that it wasn’t even worth that amount. Besides that it was a good place to stay.
The amenities were perfect, room was cozy, service was great for the most part. The only complain was in regards a towel that got dirty and the staff didn’t even try to wash it saying that the stain wouldn’t come off. They just went ahead to charge about 10 dollars for a towel that it wasn’t even have a value that high. I wish they would have treat us differently in this regard. It was very upsetting. I wish another resolution would have been taken
Beautiful well kept grounds with pool and plenty of space for guests to relax around the pool. Modern bathroom and comfortable bathroom. Complimentary breakfast and very nice staff.
Su ubicación y amabilidad de su personal, está muy cerca del lago.
SANDRA
เข้าพัก 1 คืน, ธันวาคม 2020
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางเป็นกลุ่ม
16 พ.ย. 2020
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
La habitación era muy pequeña. El baño tenía un olor desagradable. No encontré una nota o rótulo que hiciera constar que la habitación había sido desinfectada por protocolo. El desayuno estuvo muy bien.
Una experecia única llena de comodidad y su atención excelente, personal me ayudó con mis maletas, recomendación de servicio de lavandería y turística.
Jacob
เข้าพัก 1 คืน, กุมภาพันธ์ 2020
การตอบกลับจาก Dos Mundos วันที่ 7 มี.ค. 2020
gracias por su comentario, agradecemos por su preferencia, estos nos ayudara a seguir mejorando.
Saludos
Hotel carino, anche disponibili a migliorarci la colazione che inizialmente non ci piaceva
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เข้าพัก 3 คืน, มกราคม 2020
การตอบกลับจาก DOS MUNDOS วันที่ 29 ม.ค. 2020
gracias por su amable comentario, ya tómanos nota de la misma, y esperamos poder mejorar para el bien de nuestros visitantes.
Saludos.
Hotel dos Mundos
Panajachel, LAGO ATITLAN, GUATEMALA
Good location, great complimentary breakfast. Very nice staff. Beautiful grounds with a nice pool. Beds are very uncomfortable.......kinda like sleeping on a board.
The restaurant is quite good, staff is very friendly, it is right in the heart of Panajachel and the ground are lovely. I did not like that the wind machine was full of dust bunnies.
Becca
เข้าพัก 1 คืน, ธันวาคม 2019
การตอบกลับจาก dos mundos วันที่ 16 ธ.ค. 2019
Thank you for your comment we will improve these details. Very kind to take the trouble to write to us. Happy day.
Hotel dos Mundos
Panajachel, Lake Atitlan
Check in reservation with the hotel as well, there was a misunderstanding with our room and number of guests but they were very understanding and fixed the situation with no other problem. The room was clean, and also the installations. Its very centric to the Santander street but you can't hear the noise. The staff was friendly and helpful. The pool was family friendly, not climatised, but perfect for the weather.
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เข้าพัก 1 คืน, กันยายน 2019
การตอบกลับจาก dos mundos วันที่ 30 ก.ย. 2019
Thank you for your good comments forcing us to keep improving every day.
A hug,
Regards.
Gracias por sus buenos comentarios nos obliga a seguir mejorando cada dia.
Un abrazo,
Saludos.
Great place, friendly staff and clean place. I love it
ผู้เข้าพักจริง
เข้าพัก 1 คืน, สิงหาคม 2019
6/10 พอใช้
ผู้เข้าพักจริง
16 ส.ค. 2019
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Estadía no muy agradable.
El hotel es algo agradable, el problema fue en la habitación en la numero 2 para ser más exactos, la regadera muy vieja, igual instalaciones del baño viejas, la regadera no tiraba agua uniformemente, la cama era dura, y hacía mucho calor en la habitación sería bueno colocaran ventiladores
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เข้าพัก 1 คืน, สิงหาคม 2019
การตอบกลับจาก JOSE วันที่ 12 ก.ย. 2019
Muchas gracias por su observación y disculpas por el inconveniente, la misma ya fue reemplazada y mejorada.
Agradecemos por su comentario eso nos compromete a seguir viendo estos detalles.
Cordiales saludos.
José Matzar
Hotel dos Mundos
Panajachel, LAGO ATITLAN
7937-8300
We traveled with another family with our two teens. The third bed is a wonderful option. We were comfortable and there was a fan available to move the air in the room.
The location was nice but the rooms need to have either air conditioning or a ceiling fan. We had the windows open, but then you hear the noise from the city.
The property is on a perfect location. Beautiful gardens and very nice rooms. Restaurant was good and delicious food. However it does not have air conditioning in the rooms. It had a portable fan and very loud. Such beautiful hotel should invest In installing air conditioners since it does get hot. Despite that it was great.
Gracias por su comentario, el cual nos compromete cada día mas a mejorar nuestros servicios, y que nuestros visitantes siempre se lleven una buena impresión, al igual agradecemos nos comenten cualquier anomalía o alguna observación para ver donde haiga algún inconveniente.
Cordialmente,
Hotel dos Mundos
Panajachel, Lago ATITLAN
PBX 7937-8300
El hotel esta muy bonito solamente el baño tenia mal olor que venia de la regadera. The hotel is really nice, the only thing was a really bad smell coming from the shower.
The first night we were in a room by reception which was noisy, but they moved us to a room by the pool for the remaining 3 nights which was much better, and had a nicer bathroom too. They serve a good choice of breakfast and the staff are all friendly. The pool area is a real oasis of calm from the chaos on the street outside. The bar terrace is a nice place for a few drinks when coming back for the evening. Great location, literally right on Calle Santander.
I like the location, but people was burning something next to the hotel the smog was coming inside the rooms we got sore throat and they just went to put some air fresher wich just mixt the smell