4/10 แย่
Robert
7 ส.ค. 2025
Front desk clerk by the name of Crystal was extremely unprofessional. My wife and I have been visiting this establishment for over 20 years. Being said we have absolutely loved this location in the way we were treated never had a complaint but this last visit we decided to go for our anniversary. There are several things to discuss that we were not happy with but the bottom line was we should not have had to sit and wait to allow not one not two not three but four patrons that were also arriving check in in front of us all the while, we had been there long before those arriving guest. I understand it was crowded and people were arriving to check in however, they had not been waiting in the waiting lobby as we had been for quite a while. Guest would arrive walk up to the check-in counter. They were allowed to check in and taken to their room all the while Crystal was quite aware of the fact we were still waiting for our room as stated this happened multiple times and we’re told we will be next, however that did not take place until the lobby had been cleared out and there was no other patrons to check in. Crystal approached myself and my wife and stated I’m sorry it just got really busy. I responded back with. Yes I completely understand that, but what you did was extremely rude and extremely unprofessional we have been waiting long before them. You were aware of that however you chose to assist several guest, knowing we were waiting and have been for quite sometime. Her res
Robert
เข้าพัก 2 คืน, สิงหาคม 2025
