โรงแรมและที่พักในเอาเตอร์

"Upon inspecting my room on arrival, the towels in my bathroom were dirty, wet with one towel having someone's bodily fluid on it. Upon calling the reception to complain, I did not receive an apology and instead the lady said they would send someone up to check whether it was their mistake! In addition to these towels being filthy, the towels were not even placed on a proper shelf, they were folded and left on top of an area above the toilet."

"Booked the Family XL room for me and my 2 x teenage daughters, probably the most comfortable beds I’ve slept in any hotel! Large spacious rooms, only gripe was the AC wasn’t enough to cool the room, called reception and they sent up not 1 but 2 x Fans which helped a lot. Helpful staff, No English channels on the large TV!! We didn’t really eat at the hotel restaurant so can’t comment. Location is ok and approx. 10 walk from most shops and restaurants."

"Great hotel and location "

"The staff was so friendly and kind! We had a beautiful room with an amazing view. The room was very comfortable and clean."

"Helpful staff. Delicious breakfast with good variety."

"Location of property was excellent - it was near the train station and near to center of town. The room was nicely appointed and the bed was very comfortable"

"They need to either change the window to clear glass or openable window as you can’t see outside with these windows"

"Was a lovely place to stay, very lean ans"

"Everything was excellent "

"Our favourite hotel in town. Lovely staff, super helpful, good English spoken, rooms are clean quiet and comfortable. Easy parking and a nice walk by the waterside or a short stroll into town square. Good breakfast. Nice bar. Recently refurbished meeting rooms and so on. "

"The Novotel staff were very helpful. When we checked in we received an upgrade! The room was cleaned beautifully everyday. The location was fantastic. We never hire a car and everything was in walking distance. We booked a few excursions with get your guide and we didn’t have to walk to the pick up points for more than 10 minutes. Lots of food places to have our meals which were on our doorstep. The Novotel made our trip to Brussels truly memorable. Thank you."

"The staff was exceptionally helpful, short stay but excellent!"

"Disappointed with the room. It looks old & outdated."

"The room was spacious and really nice quality and there were great amenities. The location was a 20 minute walk from the central areas but it was still close to transit and a safe location. Staff were nice as well."

"Very nice, quiet room with good AC. Great breakfast, great and friendly service. Within walking distance of good restaurants and cafes. No pool or gym, but lovely lobby area with seats and tables and refreshments. Highly recommended!"

"Best comfortable"

"Great hotel and location"