4/10 แย่
kirill
เดินทางกับครอบครัว, เดินทางเป็นกลุ่ม
3 ส.ค. 2025
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Hotel is nice but staff very unwelcoming. We arrived at 10 am after over 12 hours travel and asked to get our rooms earlier. Front Desk said there is nothing they can do and we have to wait till 3 pm, then 30 minutes later she said they can give us other room for few hours but will charge us "Early check in fee" 70 Euro. WHAT???? I never heard in my life such things, especially when you pay premium for 5 star hotel, I called Manager to complain with hope to find solution and she in the same "Robotic" manner with same "Million Dollar" smile told me that unfortunately they can't help me...
We also were hungry, went to their restaurant in hotel to take breakfast (at 10:40 am) and they told us restaurant is closed. Breakfast till 10:30 am only and lunch only after 12 pm. When we asked where can we eat the answer was " I don't know"
Hotel looks pretty clean and modern but don't expect any friendly welcoming approach by the staff. The attitude there is check in, check out and get lost...
I was in Brussels many times and there is so many great hotels in the area. I don't see myself coming to this hotel back again.
kirill
เข้าพัก 4 คืน, กรกฎาคม 2025