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"Staff: very friendly. They are very responsive to my questions. I managed to ask for pick up service just several hours before my arrival. They are able to entertain my request. At the property, staff is very friendly. I feel at home. Location: the onsen hotel is near utsumi station. There is a free pick up service from the station. A wonderful sea view from the room. Can walk along the coast anytime. There are a lot of restaurants nearby. But we chose to dine in at the hotel. Cleanliness and size : clean and spacious. The hotel probably spends a lot of money on the maintenance. The hotel looks very grand but at the same time looks very ‘japanese’. I have been to many onsen hotels and I would say this one is the best at this reasonable price! Highly recommended if you go to Nagoya "

"What impressed me the most is the staff. Their service is superb and better than most of the five-star hotels that I have stayed in Tokyo! Breakfast buffet is great with tons of choices. Scenery surrounding the hotel is beautiful. "

"Nice private onsen Nice window view Fantastic breakfast and dinner options Complimentary lobstor and abalone"

"Very clean , good design,good location "

"We stayed one night. The room is comfortable and big, and the Onsen is beautiful. The breakfast was delicious with many options to choose from ( mostly Japanese breakfast style)"

"What I didn't like. A receptionist woman was not friendly. Staffs at Buffet looked tired and they didn't smile. There was nearly no table service. I used a humidifier in a room. Then, my room started to smell terrible. What I liked about Bath facilities was excellent. They added a stone sauna. The basket to carry was useful. The yukata set was convenient. Pick up service from ferry port was super helpful. The variety of buffet was impressive, but somehow, things tasted better 2 years ago. . "