Dear Kemraj, Thank you for your review. I do understand your comments regarding our Classic Suites and we are in the process of conducting significant renovations. We now have our Modern Suites available for our valued guests to reserve. These suites feature plank flooring, stainless steel appliances, new lighting, open concepts – a beautiful new layout for our valued guests to enjoy! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Mike, Thank you for your kind words regarding our friendly team members! I do hope you connected with us during your stay to provide dish soap. As you may not have been aware, the parking garage next to the hotel is not owned by Les Suites and parking for taller vehicles is limited to the first floor. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Jana, Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Mark A., Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Ashley, Thank you for your excellent review and I'm pleased you enjoyed our new Modern Suites! As with many downtown cities, we have some socio-economic challenges however we are still a very safe city. It would be a pleasure to welcome you again on your next stay in Ottawa!

Dear Sephora, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Dinah, It's always a pleasure to hear that our guests will stay with us again! Thank you for your excellent rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Jamie, Thank you for your rating and I’m disappointed that you did not enjoy your stay. Unfortunately, when the students came back to the hotel to retrieve their luggage, many of them had lost their luggage tickets, which allows our team to ensure the luggage is returned to the rightful owner. Our Front Desk Team was trying to assist them by asking questions about their luggage/bags (i.e. colour, items) and some of the students began to call our Front Desk Agents racist which was very unfortunate.

Dear Nirmal, Thank you for your excellent review of our cleanliness, friendly team members and value for money! It would be a pleasure to welcome you again on your next trip to downtown Ottawa!

Dear Marco, Thank you for your excellent review of your recent stay with us! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Alexander, Thank you for your positive rating and comments! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Justin, Thank you for your good rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Joanne, Thank you for your good rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Pierre-Richard, Thank you for your good rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Farzona, Thank you for your 5/5 rating and I'm pleased you enjoyed our spacious suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Daniel, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Salvatore, Thank you for your excellent review of our newly renovated Modern Suites! I have taken note of your suite number and will have the contractor go back into that suite and complete the small details you had mentioned. It would be a pleasure to welcome you again on your next stay in our fantastic downtown location!

Dear Jeannie, Thank you for your kind words regarding our well-equipped suites with five appliances! It would be a pleasure to welcome you again on your next stay in our fantastic downtown location!

Dear Sharon, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Sharon, Thank you for your 5/5 rating and I'm happy to hear that you enjoyed your stay! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Alfa, Thank you for your excellent review of our spacious and well-equipped suites! It would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Nkurikiyinka, Thank you for your excellent review of our clean and quiet suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Steffany, Thank you for your 4/5 rating and I do sincerely apologize that your suite wasn't up to our standards and thank you for reporting it as we never want our valued guests to leave unsatisfied. I do appreciate your kind comments regarding our helpful Team Members. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Jody, Thank you for your review and I'm pleased you enjoyed your stay! It would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Craig, Thank you for your good review of our Classic Suites and their value for money! I do apologize that you could hear linen carts moving outside of your suite. In future, please request a higher floor, away from the elevators. It would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Amelie, The hot tub has been removed from our website as we need to replace the jets of the hot tub, and given that the plumbing of these jets run along the interior of the pool structure – it is a very significant job. For now, we are concentrating on our suite renovations. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Linda, Thank you for your review. As you may not have been aware, the parking garage next to the hotel is not owned by Les Suites. The parking fee in this garage is actually on par with other downtown hotel parking facilities. Should you not wish to park in this garage in future, please do let the Front Desk Agents know and they will re-direct you to other nearby parking facilities (i.e. Rideau Centre). I do apologize for the excited teenagers in the lobby. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Gordon, Thank you for your 4/5 rating mentioning our friendly, accommodating and professional Team Members. I'm pleased that you and your wife enjoyed your stay and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Marcia, Thank you for your continued patronage and I'm pleased you enjoyed your spacious and well-equipped Classic Suite! We now have our Modern Suites available for our valued guests to reserve. These suites feature plank flooring, new lighting, stainless steel appliances, open concepts, etc. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Anjanette, Thank you for your excellent review of our spacious, clean and comfortable suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Carey, Thank you for your continued patronage and for posting an excellent review! Our location is perfect for our guests as we're within a short walking distance to great shopping, hundreds of restaurants, festivals, museums, galleries, etc. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Sarah, Thank you for your excellent review mentioning our clean & spacious suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Kathy, Thank you for your kind comments regarding our Team Members! It would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Prisca, Thank you for your excellent review mentioning our clean and spacious suites! I appreciate you providing us with feedback regarding the kitchen amenities within our suites. Should you require additional amenities (water bottles, paper towels, napkins) not provided by the hotel, please drop by our Front Desk as they are always available to direct our valued guests to stores to purchase (there is a Dollar Store a block away). It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Jennifer, I'm pleased you enjoyed our spacious and well-equipped suites! It would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Matthew, Thank you for your 5/5 rating! The hot tub has been removed from our website as we need to replace the jets of the hot tub and given that the plumbing of these jets run along the interior of the pool structure – it is a very significant job. For now, we are concentrating on our suite renovations. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Krista, Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Beverley, Thank you for your kind comments regarding our well-equipped suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Hollie, Thank you for your 5/5 rating and I'm pleased that you and your family loved our suites and fantastic downtown location! Frying pans are standard in our kitchens and I do hope you requested one. It would be a pleasure to host you and your family again on your next stay in Ottawa!

Dear Valérie, Thank you for your 4/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Christyn, Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Rene, Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Carolyn, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Andree, Thank you for your review and I'm pleased you enjoyed our spacious and well-equipped suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Michel, Thank you for your excellent rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Jeremy, Thank you for your excellent review of our cleanliness and friendly team members. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Howard, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Karissa, Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Ian, Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Jason, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!