This property is best bang for your buck if you’re trying to experience Universal Studios, Orlando. I travelled with my wife and 2 daughter 7 and 9 years old. This was by far the best family trip we have ever had. The rooms are super clean, updated nice, staff is top notch. Water taxi right to the parks is 5 minutes and beautiful for pics etc on the way. You have to eat at the water tavern the place is well priced and the food is incredible . It’s attached to the resort! I’d only have one small complaint and that is the Dutch restaurant is quite expensive for on the go food. The pool is amazing as well.
Overall this is a 9 out of 10 for us!
We will be back!
My main recommendation is to order DoorDash to save money on on the go food prices and drinks. For the expense can get out of hand over 7 days! It takes 10-20 minutes to setup and order. They meet you right at the front many families did it so don’t feel odd or cheap to do it. It’s just smart plain and simple.
I highly highly recommend staying here as I said this was our best family trip ever!!
Great on site restaurants, easy access via water taxi to Universal Citywalk and the two Universal parks. Cant be beat. Hallways could use some repair (baseboards coming off and scuffed badly, lifting carpet), sometimes dirty.
Great hotel! The only reason I gave them 4 stars was because the pool staff was a little short and not really friendly. There was some weather going through and they very quick to close the pool area, when we questioned one person she was very rule and quick to stay “I don’t make the rules”. We live in Florida and know the rules for weather but 15 miles is a lot to close the pool for non lightning clouds.
We like the water taxi geting back and forth.
Helpfully will all question that we had.
Walking in showers are not the best design water will get everywhere.
It had been since 2018 since we’ve been out to this hotel and we absolutely fell in love with it. We had decided that it was time to get back out to Florida and what better time than July to take a vacation. Location, staff and amenities if I could, I would give 10 stars. This hotel is basically an island paradise without having to be on an island. Thank you so much to the staff that made my wife’s birthday a smashing success. We could not be more satisfied/pleased with our experience. If you have not stayed at this hotel, you are seriously missing out. Yes, it’s a little pricey, but it is worth it. Cool area with open bar, ferry ride to city walk where an abundance of restaurants, shopping and theme parks are located. We could not be more satisfied with our steak. Don’t know when but we will definitely be back.
Also, thank you for spoiling Kimberly. She absolutely loved it.
The hotel itself is very very very clean as impressive that everything was very convenient. Staff was courteous Maui complaint would be from the outside. It didn’t look spectacular when I drove up but it’s better inside.
Fantastic Hotel and staff. We thoroughly enjoyed our stay. The pool was great and so were the poolside facilities (and bar staff). Restaurants and bar were also a high standard. The hotel was also very well located for both Universal and local points of interest.
Only fault I could possibly state is that the parking should be discounted (if it cant be free) if you go to the theme park. The other guys (the ones with the mouse!!!) down the road provide free parking if you stay at their resort.
We had to wait 2h for the room service to bring our meals.
The room, while being a suite, was noisy and there were no mini-bar. Carpets provided allergies to my kids and my wife, I suspect they were not regularly washed and cleaned.
In short, this is a place to avoid.
Facilities are very clean. Very convenient transportation to theme parks and surroundings are beautiful. Hotel dining options are also great. Highly recommend