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"Good"

"Excellent location, great service, modern and spacious rooms. "

"Location is perfect!"

"Place was great with a great location! Room size was good for the price. 2 downsides were the elevators. Only 3 elevators and in the morning you could not get on an elevator with your luggage below floor 5. We had to take our suitcases down 3 flights of stairs. Also th breakfast area was too small for the hotel size, free breakfast but we couldn’t get in the door"

"The house keeper, named Emie, is Chinese American. She is the most wonderful hotel house keeper who we ever meet. She loves her job and perform well in all her duty. On top of those, her customer services relationship (CSR) is perfect, not only with us though with all other guests, as we had seen. The hotel is located at the best location and all services are excellent. Concierge service helped us dealing with Airport Limousine driver who is also excellent. We will be delighted to stay at...

"Very clean and nice rooms. We had a nice stay. "

"Perfect breakfast. We really enjoy it."

"We’ve been going for years, and we feel the service was not as good and there was a smell in the room. We informed the staff, they apparently brought a machine to change the air but the smell was still there. It’s unfortunate, we usually love this place. Hope this was just a one time things"

"The Lucerne was in a wonderful location, very walkable to food, subway, Natural History Museum and Central Park. The room was clean and comfortable, staff was friendly and there daily housekeeping. We would definitely stay here again. "

"La ubicación es perfecta, cerca de todo. De desayuno te dan un crédito de 35 dólares para usar en su Starbucks o restaurante diariamente. Nos gustó la limpieza y ubicación"

"Room was clean and comfortable but no coffee was provided. Hotel includes a “destination fee” but you get $15 to spend in the very overpriced market. Stay was very quiet during the week but was a little bit rowdier on weekend - would recommend asking for a room away from elevators. Area in front of hotel is a little sketch/gross due to the vacant storefront next door attracting homeless and had an overall urine smell. Location was otherwise great."

"Location is excellent for walking around major NYC attractions"

"The location was excellent, and the price was very reasonable considering that. The staff were also friendly and helpful. However, the overall condition of the facilities should be better maintained. The restroom in the lobby was in quite poor condition, which was surprising for a hotel carrying the Hilton name. I stayed on the top floor, and the ice machine had an “out of order” sign that appeared to have been there for quite some time. It made me wonder whether there is any plan to repair it."

"Staffs is rude & place not great "

"Good"