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"The staff were really kind and professional, providing excellent service and help, but the actual facilities were not great. There is no on site laundry (there is a service only on Monday to Friday), the AC is centrally controlled with the only alternative being off, and the actual room was not very clean. The bathroom was full of someone's hair across the tub and curtain, with some mould spots around the place (around the sink rim and under the handle in the tub). Just a few straight forward improvements would make this a lot better!"

"Perfect hotel for 3 nights. Right next to train station with easy access and lots of available restaurants and shopping. Room was surprisingly spacious. Staff was excellent. "

"The in-house laundry facility is convenient. The room looks outdated: the steps into the bathroom can be risky for older people. The bathtub is too deep and has no grab bars. The staff can be quite unhelpful. We asked for a room change to a room with a shower outside of the tub. We were charged extra ¥ 12,000 plus for the new room. The explanation given was because the new room was designated as a smoking room and we had asked for a non smoking. I was not convinced. I would not use this hotel again. "

"Convenient, clean,well priced"

"fantastic place. great location. great onsen"

"Everything was clean!"