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"Really great location and easy check in and out but the room was SO hot we couldn’t sleep, there was a fan but it didn’t do much. Our windows also opened into the balcony which didn’t feel very private "

"Despite a request for a disability friendly room we found ourselves at the very top of the guest house and having to carry heavy luggage with a disability was totally unacceptable. In addition to this we were met with a pungent smell of cigarettes and cannabis and the smell unfortunately was rife in our room and we were unable to remove the smell despite having windows open all night and using our cleaning products as air freshners . The bathroom was in a despicable state very very dirty...

"The caretaker Paul didnt know we were coming and initially was more interested in his amazon parcels, told us the owner books people and dosent tell him (happens all the time) id booked one double and one single with 3 beds on the same floor - I got one double with single beds in the attic and my children the 3 bed a floor below us. The b&b had hostel vibes from the start. There were smashed windows, dirty bathrooms without locks, pubes on the toilet roll and bottles stashed behind the was hand...

"Was a perfect location for our stay in Leicester."

"Staff as we waited 20 min before someone came to us room was small but everything in there didn’t see anyone why there. Apart from a lady who gave us the keys."