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"Very friendly staff. Clean rooms. Wasn’t a fan of the Bistro. Purchased a Buffalo chicken sandwich, didn’t taste Buffalo, to much blue cheese, and the chicken patty tasted not fully Cooked. I also waited 2 hours to get food, cook was running an hour late and the oven wasn’t working, only the fryer. Great stay but don’t purchase the food."

"The men’s room soap dispenser, towel dispenser, and water sink faucet didn’t work right."

"Some broken stuff in our room but overall not bad. I do wish there was more fruit options and lactose free milk."

"Great!"

"The service desk lady gave a girl a key to my room without my knowledge and a parking pass with my name. She never asked the girl for an ID. When I checked in I had to show an identification. This was a complete violation of my privacy and security, I want a full refund!!!! This is 200% unacceptable!!!"

"room was clean but very dark, needs more lighting excellent staff"

"Clean room and the best hotel staff I have come across friendly and accommodating for little ones. Out little guy played "work" with a worker because she looked lonely by herself hm. From valet to the restaurant, all the employees are too of the line."

"Best staff and hotel we have stayed at in a long time! Special thank you to receptionist that welcomed us in, was very nice to my family and I."

"Loved it so much I came back for a second stay"

"everything is so good with this price"

"Very Comfortable"

"Nice location of the hotel. Do not book based on free breakfast, coffee, tea and packaged pastries. Room was clean. Lots of stairs."

"CitizenM is not a "traditional" hotel. The customer is generally supposed to fend for one's self, including, but not limited to check-in, check-out, finding cups for the room, locating an iron, scheduling maid service. The surface of the shower stall does not have a non slip surface and was quite dangerous once wet. The room is the width of a king size bed. The bed (mattress) is wedged up against the window, meaning it has walls on three sides. Curious arrangement for two to sleep. The shower...

"The room was a little small and condensed without a separate bathroom area, but it was spectacular and the food amenities staff view were fantastic. Highly recommend and worth the price."

"It is a decent hotel but nothing fancy for the price point."

"Staff was on point. I didn’t like that. What I did not like is the fact that I reserved a room with view on the water but I got a room with view of the street I drove in to get to the hotel when I paid extra for that room. I didn’t like it a bit. Also when my wife got to the room, there was no water. We went down to but water and they didn’t have any, very disappointed. Staff was on point"

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"In the center of Back Bay. Everything was within walking distance. Bar had all the concoctions and food. Friendly staff. Would stay there again."

"The only thing was local eateries within walking distance."