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"Hot tub: Control to turn on the jets didn't work. Water was tepid, not hot."

"Our room had a high quality bed and pillows. Better than much more expensive hotels I've stayed at! Parking was super easy and it was very quiet even though they were sold out. I arrived super late because of an emergency at home and check-in went perfectly! Thank you!"

"Our stay at the Fairfield Northampton was great. The room and all common areas were clean. Housekeeping came and made the beds, replenished towels and toiletries with care while we were out. Location was close the downtown with shops and eateries and a 20 minute drive from UMass. The complimentary breakfast and pool was a highlight of our stay. The staff was all super friendly. We look forward to staying again for any our future UMass visits."

"Excellent"

"Staff was so friendly and helpful!"

"Room was very clean and staff was very polite and helpful. We have stayed several times for lacrosse tournaments here and have always been pleased and happy."

"Front Desk and Housekeeping were very accommodating. The staff are great!"

"The doors didn’t lock. There was a hole in the bathroom ceiling. A cup of urine welcomed us at check in."

"The place was fine--I don't demand much of a hotel. It is basically a place to sleep. However, more discerning travelers might have been upset by the fact that the supplemental door lock didn't work, one of the shelves in the closed was broken and the one day out of four that we had maid service, they seemed to only half finish the job. They may be very short of staff."

"The place was very cute, with a lofted ceiling. It was as advertised, and met our expectations. Location was good as it offered easy access to Amherst area."