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"Courteous and helpful staff, good amenities, and close to many restaurants/transit stations."

"Service staff was excellent. Had stayed in Nijikan and Hoshi Kan on separate nights. Staff had helped to transfer my bags and brought over my beverage that I had left in the fridge to the new room. Thoughtful gesture that had impressed me."

"Great hotel with wonderful views and convenient location. "

"It was overall good. ROOM condition and price all is perfect."

"Very convenient location, transportation just few minutes away, lovely morning coffee machine in the lobby "

"I give this property 5 stars for staff because they were amazing. From the front desk staff, to the waiters, to the food servers to the maids - everyone was so nice and helpful and smiling. The room was stunning. Classic Japanese tatami mat room but with western toilet and deep soaking tub. We had ocean view. STUNNING! You should stay here. I need to say - that while I know the hotel is older, and there's charm in that - this hotel needs a deep clean. The closet and vents were dusty and the bathroom had some mold. It's a very humid place, so that's difficult to keep clean - but just a little more bleach a poll nd this is a 5-Star resort. I would stay there again the food was outrageously wonderful and plentiful. Thank you for a wonderful stay"

"Japanese style tatami are too thin, it will be much better if change to a thick one "

"I would love to return & get my same room the view was beautiful, the staff was great & hospitality through the roof "

"Completely beautiful. Everything is perfect, the atmosphere, the delicacy, the lighting, the artwork, the music, the service. Rumi, Kenji and other members of staff are so so friendly. They made me feel like I was in a home away from home. Whilst also having a completely unique experience. The private hot spring bath outdoors at the back of the hotel is out of this world. So dreamy. Beppu is an incredible space and city to be in and staying here just made it so much more special."