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"Great hotel"

"staff at the front desk need to be more welcoming, lack of good customer services. No offer of luggage service to our room. The room location was not step free, it was outside the main build and it was raining, be careful of the slippery tiles "

"Nice sea view"

"Stayed here a few a years ago and it was excellent but on returning very disappointed. Hotel is looking tired and dated, staff looked overworked and short staffed waited a long time at reception for queries to be dealt with. Quality of breakfast very average and the state of my bedsheets were dreadful. Blood stain on sheets had to go to reception twice to get bedding changed. I was on a short break dealing with family matters otherwise I would have walked and found another hotel. Lack of direction where is the management. Have stayed in Leonardo in UK and they are excellent. Location is excellent and quiet but please make an effort to improve the place"

"I Mixup the dates, never went to this hotel . I got a big penalty amount for changing the date, even though I change the date. I thought that the hotel will help me and I wrote to them, never got a answer back from the hotel. Not were nice from the hotel, I hope is worthwhile standing in May"

"Very good, lovely room, staff are brilliant. Shame my room overlooked the high street so it was very loud at night"

"Very friendly and helpful staff who were keen to try and address our issues with hot water. We moved apartment for nights 2 & 3 as the hot water ran out during a quick shower and the second person had tepid water. Same problem with the second apartment. Presumably a building issue which staff must know? Really spacious and clean apartment. Comfy bed. Kitchen area. Nice balcony. Would have been great if there had been reliable hot water. Good location "

"I stayed in room 305 and, while the suite looks modern at first glance, the overall experience was disappointing. It ended up feeling less like a polished apartment stay and more like being in a rushed new-build with lots of small but frustrating issues. There were several basic maintenance and design problems throughout the room. The shower hot and cold water were plumbed the wrong way round, the hairdryer only worked for about 30 seconds before stopping completely, and the balcony light could not be turned off from three of the wall control panels and only worked properly through the TV app. Some of the bathroom fittings also seemed poorly repaired, with the shower and toilet rails already failing again, and the toilet roll holder sitting at an angle so the roll kept falling onto the floor. There were also usability issues that made the stay more irritating than it should have been. The TVs did not seem to support screen sharing properly, so I could not cast content from my MacBook, and the bedroom fire alarm has a bright green flashing light directly over the bed, which was very noticeable at night. The biggest issue, though, was the noise. Even after checking and locking all the windows, which had been left unlatched, the room was still very loud and I was regularly woken up through the night. I could not tell whether it was outside noise or building-related systems, but either way it made getting a proper night’s sleep almost impossible. "

"Simple and effective "