I booked for one night and was shocked by someone else can tap roomcard and access to my room while i was in the room. Reported to reception but they have no idea who and said aill check camera. Not feel safe at all
เข้าพัก 1 คืน, กันยายน 2026
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Ian
17 ส.ค. 2026
ชื่นชอบ: เช็กอิน
ไม่ชื่นชอบ: ความสะอาด, การติดต่อสื่อสาร
I stayed with two others. I waited about 30 minutes to check in even though it was after 2pm. When I got to the room, there was ants on the toilet, ants on the table, ants on the window, and on the bed. There was stains on the sheets, the tile in the shower is broken, and the room pictures promised a balcony but there was no balcony. The owner was basically inaccessible and any issues we had were very difficult to resolve. It took 3 hours to have someone change the sheets and spray for ants, and they said we can't have a room change. Along with this, we did not have wifi the whole stay because the website said the owner forgot to pay the wifi bill. The view was great, and a good location. Once the room was cleaned it worked fine but I will not be coming back, and I would not recommend.
The room smell very bad ( smell like mold) and only 3 elevators work out of 6. We left after the first night out of 4 nights. I would like to have my refund of my money.
처음 배정받았던 12층 1215호실은 욕조에 곰팡이가 있어서 룸체인지를 요청했으나 늦은 시간 체크인으로 이미 방이 없어 다음날 방을 바꿔준다고했습니다. 바꿔준방은 32층 3216호실로 1215호실과 비교했을때 훨씬 더 높은 층의 뷰와 깨끗한 룸커디션으로 만족 할 수 있었습니다. 하지만 단 과일같은 음식을 방에 먹다가 그대로 둘시 개미가 나올 수 있습니다
เข้าพัก 4 คืน, กุมภาพันธ์ 2024
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Dale
29 ม.ค. 2026
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
It's just ok. Can not use rooftop pool without paying even just to take a look. First room they gave us, the laminate flooring was so damaged, it was lifting, curled up, and soft in areas. Thought we would fall through to floor below. Like there had been a major flood . Got a room change. Flooring a little better.
Staff hide in the corner of indoor pool area out of camera view and smoke. Butt their smokes in the plants. Out of 8 elevators, only one appears to work at any given time. Lines and packed with people.
Needs some attention to maintenance or hotel is not going to last long. Worth the price but not as advertised. Good location. Housekeeping staff good.
Staff are rude, threaten us not to make any stains on towels, no AC in the first 6 hours, no TV instructions with external device attached to TV. Front desk are unfriendly, not enough glasses, cups than for 3 people room. I will not come back, and not recommend this hotel to anyone.
เข้าพัก 3 คืน, ตุลาคม 2024
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Chang Hee
1 มี.ค. 2024
ชื่นชอบ: การติดต่อสื่อสาร
Booked a 43m2 room, but a much smaller room was assigned. Don't be fooled.
After booking for 3 days when we checked in were given a room on the 10th floor. Very nice room which we liked very much. To our surprise the next day we were contacted by the hotel and told we would be moved to a different room as they had made a mistake. We were moved to the 35th and this room was not so nice. Towels were worn thin no wash clothes or garbage can in the room until we requested them. Curtains had holes in them.Due to disruption in travel plans booked 1 more night and waited to check out and back in hopefully getting a different room but nope, was told that was the only room available as 40 or 50 others checked out at the same time. The front desk clerk ignored my request for a different room. If you’ve never had a room on the 35th floor of a busy hotel you spend so much wasted time in the elevator. Elevator would be full going down and it would pretty much stop on every floor while everyone was crammed in. Very poor experience for our first time in Nha Trang. For that reason would not recommend the Panorama Hotel.
The host is very enthusiastic
The receptionist checked in quickly and supported me to send my laundry, pick it up the same day so it was quite convenient
The high floor room has a super nice view, the equipment in the room is comfortable and new. I stayed on the 30th floor but the water pressure was still very strong.
The room price is reasonable
I will definitely come back here next time