I reserved three rooms, one for my husband and me, one for my sister and her husband, and one for my father. My dad had to change rooms twice after checking in - the first one had no working TV and the second had no phone. My sister's room had issues with the toilet. My husband's and my room was fine, but the mattress was way soft (not great for people with back problems.) Many of the TV channels had snow and there was also a cold air draft (in sub-freezing weather). However, the shower was great - excellent water pressure and very hot water. The housekeeping staff changed all the towels every time they cleaned. The front desk staff was helpful - we were allowed a late checkout for no extra fee. The location is good if you want to be in that part of Manhattan.