The lobby was striking with the old world extravagance. The onsite restaurant and bar were excellent. The Carousel Bar was worth the visit. The staff at both were very pleasant. Concierge staff was helpful in lining up the tours we chose.
The staff was always friendly and welcoming.
Except for:
The only issue was when we were checking in. The front desk clerk acted like she was doing me a favor when they did not have the room we reserved available by placing us in the next room level. She said they were upgrading us at no charge. They overbooked rooms, therefore that was their issue, not mine. The upgrade was not anything special. It was your standard double beds in a room. (The beds were comfy). She tried to put us in a king bed room. I said no, we reserved a room with 2 beds. I had to be insistent on this. They were not busy when we checked in on a Tuesday. Friday came, they were very busy with weddings that had been postponed due to the Hurricane.
