Search Hotels in New Buckfield, Ocho Rios

"Our check-in was supposed to start at 3pm but one of our rooms was not ready until 10pm. We had 2 rooms.The staff were rude and wasn't provide to provide the two rooms close to each other. Most of the restaurants were closed due to construction. The reservation app for the a la carte did not work. We had to eat dinner at the same restaurant for two nights. The beach is very small. "

"The resort was fine. Some areas needed updating but overall the resort is in good condition and our stay was a good one. The main problem with our stay was the with about half (or more than half) of the staff members. Generally, they were just unfriendly and unwelcoming. If you asked for something, they would oblige, but it felt like you were bothering them or they were disgusted with serving you. Example is someone would give you a drink you ordered and you smile and say thank you and they just walk away...no smile, no you are welcome. Just dismissive. Also, getting a drink sometimes there would be 4 people behind the bar, with none of them serving anyone or anything and they would just let you stand there. They would make eye contact and ignore you and make you wait for 60-90 seconds. Just weird, like i was an inconvenience they were hoping would just walk away. Very strange and unwelcoming. Other servers/bartenders were great. But the positive experiences were only about 30% of the time. Beach was nice, but not great removal of seaweed from the beach. Advertised using red flag in the sand to summon a server to bring drinks to you on the beach but service was so slow that I would just go get my own. Pool was okay. Pool bar was same hit or miss service regarding friendliness/service. I will say Anthony at the pool bar was Great! Room was cleaned every day very nicely. Exercise room was clean, but 1 of 3 treadmills were broken. Good stay, not great. "

"Property generally clean but hotel needs to be refurbished and gully running adjacent to the hotel needs to be cleaned "

"Yes the breakfast was always fresh, mostly local and very tasty. AC worked perfectly. Room was nice and cool."

"Everything was amazing"

"I loved the atmosphere and the people were friendly. I would stay again!"

"I had an amazing view and access to a beautiful the beach. The space was bigger than expected and cleaned daily. Not to mention its right across from island village"

"First time at Sandals Ochi and it amazing.We had no complaints at all about anything. Rooms were very clean, spa was amazing, excursion staff were very helpful and the loyalty desk was amazing "

"Breakfast was delicious, friendly staff and clean property, perfect location"