Search Hotels in Neustadt, Hamburg

"Very friendly staff, beautiful property and room, loved the bathroom and bed was very comfortable from an American perspective (not like sleeping on a cement slab). Parking is €30/day and offsite (3-5 min walk), but easy in & out."

"The breakfast was pretty good. It would be even better if they had fruits and some healthier food. But I am aware that this is too much to expect from a hotel at this price range. They did their best to serve me bread without glutein. The room was rather simple but it was clean and the view was awesome. I wouldn't call it luxurious, but If you are looking for a hotel with a reasonable price, right at the heart of Hamburg, you must put this one at the top of your list."

"We had a a very comfortable stay. A little outdated, but very clean, comfortable, in a beautiful peaceful and safe area, with a grocery store nearby and easy access to the center.Breakfast was abundant and tasteful with good variety. "

"The stay was really good! The first staff member we meet was amazing and we had the pleasure of talking to him several times. If he had been at the front disk at check-out it would have been a 5/5 experience. But the staff member who was at the front disk at check-out he didn't seems like he wanted to be there and especially helping us. He talk to other people whilst we asked him to help us. He rulled his eyes at us when we asked to have our luggage stored whilst we pick up our car and seemed to be annoyed when he had to get our luggage when we got back. A 3.5/5 experience because of him and the very expensive parking in the area. The hotel was good, in a nice area and easy to get around."

"If you read my previous review on this hotel, you will probably be surprised that I returned. The management offered me their nicest room with the breakfast to try and compensate for my previous day. This room was clean, although two black towels were found behind a chair that were obviously nothing to do with the hotel. It was a bit weird sleeping in a round bed with the mirrors above it, one could only imagine that it was 1 way glass with camera above you filming 😬 the bathroom was still something out of the year 2000 and seriously needs a revamp, but my biggest grip, considering you are trying to impress and already disgruntled customer, was the heating did not work and the room was like a fridge. To be totally honest, your hotel is a complete and utter contradiction of itself, the outside of the property looks absolutely beautiful, the disappointment hits you like a tsunami when you walk into a room. All in all, highly disappointing and it would not matter if you offered me a week of free stays, I will not be returning. "

"Staff were so unfriendly, when checking In at bar there were 3 staff members who just looked at me for 5 minutes and when I asked them for help they visibly sighed. Terrible experience "

"Clean, modern hotel. Good location. Small bathrooms. Walk in shower "

"The apt mentions it has a restaurant, but it closed during covid and hasn’t reopened. It does serve an excellent breakfast, but the restaurant isn’t open for lunch or dinner. I was there on an Easter Monday, and the majority of the restaurants in the area were closed for the holiday. I would not have stayed at the hotel if I had known the restaurant was closed. "

"Incredible, incredible front desk staff. Everyone was lovely to deal with and made me feel very welcome. My room was very nice, and seemed recently freshened. The bed was extremely comfortable; not too hard and not too soft."