The staff was friendly and helpful. The facilities were dirty. Our room was supposed to be a non smoking room, it was not. The sofa bed had cigarette burns as well as rips and tears. In addition to the cigarette burns and rips and tears, the sofa was filthy. The bath tub had something disgusting caked onto the bottom of the tub in two different areas, and in the bedroom, there was a hole in the wall which was covered by the tv stand.