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"Per Japanese culture, the staff wasn't that helpfull."

"Great place to stay. Friendly and helpful staff. They checked me in and out expeditiously and held my luggage after I checked out abd did some last minute meandering. Near dotonbori and walking distance to train lines and plenty of good eating spots. Breakfast buffet has lots of options. They even have a smoking room in the lobby so you dont have to leave the hotel property to try and find a legal place to smoke."

"Excellent Hotel! Could be a 5 star! Perfect location with a large grocery store below hotel. The staff are ALL professional and pleasantly welcoming. The breakfast buffet has everything you could imagine in a massive beautiful room on the 23rd floor. Thank You Yamanaka for your morning warm greetings! We would stay here again, No question! "

"Very helpful staff, spacious rooms that have been newly refurbished. Was a great experience for our family while staying in Osaka. Would definitely stay there again, with my wife's permission! "