2/10 แย่มาก
Xuan
เดินทางกับครอบครัวและเด็กเล็ก
29 มี.ค. 2026
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
NEVER NEVER live in Alma suites! The host there is a psycho. We booked two nights there but after one night we were kicked out by the host, named Marco! He threw out our luagges out of door! Super rude. The appeal letter sent to Expedia as the following:
Hi Expedia,
I am writing to formally request a full refund for my recent stay at Alma Suites in Naples, Italy, hosted by Marco. My experience was deeply distressing and went far beyond poor service, resulting in a serious threat to our safety and well-being.
Despite booking a two-night stay, we were forcibly removed by the host after only one day. While we were departing for an excursion, the host rudely removed all of our belongings from the room. He cited two reasons for this:
1. ID Submission: The host claimed we did not submit our IDs. However, he was not present outside of his stated working hours (9:30 AM – 4:00 PM) when we arrived, and we were unable to coordinate with his limited schedule as travelers.
2. Guest Count: The host took issue with us having two children with us when the booking defaulted to two adults. The room we selected specifically accommodated four people (one king bed and two bunk beds), and we never intended to withhold information. We explicitly offered to pay a surcharge for the children, but the host refused and instead chose to evict us!
Xuan
เข้าพัก 2 คืน, มีนาคม 2026