Great location, so clean neat and tidy property. Friendly staff. The pool is the only thing I wish they can upgrade and make it bigger. Only 10 people can fit in the pool which is not fun if you want to have a good swim.
Everything was just perfect. We enjoyed our stay at The Palms. Sure we will come back again. Highly recommend.
Suneeta
เข้าพัก 8 คืน, เมษายน 2024
6/10 พอใช้
Ken
เดินทางกับคู่รัก
23 เม.ย. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
A mixed bag. The apartment was spacious and clean and the staff were loveky but a few odd things.
The main one was that there is just a frosted glass screen between the bathroom and bedroom so, if you use the toilet at night, the whole bedroom is illuminated too. Also there is a gap at top of the screen so not really very private.
We were in apartment right above the pool and did not notice any soundproofing as you could hear everything outside when the pool opened at 8. For some reason they decided to put the waterfall on at 06.45 so earplugs might be needed.
Not bad but not the greatest place we have stayed on our trip.
Ken
เข้าพัก 6 คืน, เมษายน 2024
การตอบกลับจาก AT วันที่ 23 เม.ย. 2024
Bula Ken,Thank you so much for your wonderful feedback and also Thank you very much for letting us know your inconveniences regarding the frosted glass in the bathroom. We appreciated the time you have taken to bring this matter to our attention. Please accept our sincere apologies for any discomfort this may have caused. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
Fabulous apartments so close to the Port with many dining options and great location for day trips to the islands. Cafe O had some of the best food and coffee. We've stayed at most of the resorts but would definitely stay at The Palms again
The Palms was a perfect place for us to stay for two nights before taking the Malolo Catamaran to an island for the week.
All basic necessities there. The cafe is fabulous and the staff there terrific. The front desk people seemed to be good but did not seem to address an issue that we know of when we said there seemed to be a leak in the room. Please not this was a minor leak that occurred after a big tropical storm…but I do not know if they ever checked it. The Palms was perfect for what we needed.
Karen
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก AT วันที่ 29 มี.ค. 2024
Bula Karen,Thank you very much for letting us know your inconveniences regarding the leakage in the room during your stay at the Palms Denarau and we appreciated the time you have taken to bring this matter to our attention. Please accept our sincere apologies for any discomfort this may have caused. I would appreciate it if you would inform us about this when you make your reservation next time, so we can meet your expectations one hundred percent. We would like to thank you again for bringing this matter to our attention and we do hope you will allow us the opportunity to accommodate you again on some future occasion. Faithfully will work hard to fix the issue you experienced. Thanks for letting us know.
Apartment was clean & well equipped
Very friendly staff & excellent service provided during our stay
Would highly recommend this place for staying in Nadi
Rinal
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก AT วันที่ 16 เม.ย. 2024
Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back.
Bula Andy,Thank you for taking the time to tell us about your experience at The Palms. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Palms, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future
The property is in excellent condition and the staff is very friendly. Loved the fact we could walk to the shop and restaurants in just a few minutes. the room was great and beds were clean and comfortable.. would highly recommend this place
Aaron
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก AT วันที่ 16 มี.ค. 2024
Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location.
10/10 ดีเลิศ
Wanda
29 ก.พ. 2024
Wanda
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
6/10 พอใช้
Edith, Edmonton
เดินทางกับคู่รัก
25 ก.พ. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The room was overall nice and in good condition, but given the facility was described as apartments we did expect more kitchen like amenities in the room (not just a kettle).The construction work on the hotel was also exceptionally loud, inconvenient and unexpected. Very expensive for an experience that wasn't relaxing.
Edith
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก AT วันที่ 26 ก.พ. 2024
Hope you are well. This is a reconfirmation email for your booking with us as per below details. Please reconfirm that there are no changes with a reply. Vinaka and look forward to your urgent response.
6/10 พอใช้
Katrina
20 ก.พ. 2024
It was quite noisy but if only for one night ok
Katrina
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก AT วันที่ 29 มี.ค. 2024
Bula,Thank you for your feedback and sincerely apologise about the noise.Thank you
Thank you so much for your wonderful feedback. I am delighted to note that you enjoyed our location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back.
6/10 พอใช้
Murray
เดินทางกับคู่รัก
12 ก.พ. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Its very close to denerau area. However room was very noisy. Adjacent hotel room door would slam and wake us up throughout the night.
Murray
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก AT วันที่ 29 มี.ค. 2024
Thank you for taking the time to tell us about your experience at The Palms. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Palms, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future
Stayed in 3 bedroom apartment. Spacious with 2 bathrooms, kitchen and clothes washer and dryer. Staff are helpful and friendly. Enjoyed coffee and cake at cafe o downstairs. Loved that Port Denerau was across the road. Enjoyed the restaurants (cardo's) and the retail putlets. Would definitely stay again.
The generous size and layout of the room absolutely fantastic. The location to the port, shopping, restaurants and transport. The lovely and warm hospitality of the staff and Fiji people, thanks a million.
Excellent Stay the hotel staff is amazing location is perfect directly across the street from Port Denarau apartment was very spacious and clean has all the amenities you need fir an extend stay thank you Palms Denarau we will be back
Our unit is the best view ever!
We have enjoyed the pool & the shower after check out because our flights is quite late in the evening.
Staff very accommodating & friendly & very helpful.
Noise. Neighbor woke us up at 3:00 am partying in the balcony & can hear loud vehicles passing by.
Other than that we'd enjoy staying for 2 nights.
Short walking distance to Denarau Port for shopping and great restaurants.
Staff are friendly and very helpful.
Clean beautiful rooms with good AC and balcony.
RAVINDRA
เข้าพัก 2 คืน, มกราคม 2024
8/10 ดี
Jane
9 ม.ค. 2024
ชื่นชอบ: ความสะดวกสบายของห้องพัก
Great staff, cute pool
It’s a funny one this, there’s nothing wrong with it but it just feels a bit weird in the rooms. The rooms are enormous with ceilings three times the height of a normal room. I think this was probably built as a really plush place to stay but it’s never been updated and feels tired. Great staff and a nice little pool.
Room was large, clean and comfortable. People working at reception were very friendly. The location is perfect. Close to a shopping area with very good restaurants.
ผู้เข้าพักจริง
เข้าพัก 3 คืน, ธันวาคม 2023
2/10 แย่มาก
Sanjay
เดินทางกับครอบครัว
19 ธ.ค. 2023
ไม่ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
The hotel is run down , needs a total refurbishment
Will never stay there again
Sanjay
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก AT วันที่ 19 ธ.ค. 2023
Hi Sanjay,We’re sorry you were unhappy. We will work hard to fix the issue you experienced. Thanks for letting us know.