I was very disappointed that they now charge for parking. I was also disappointed in how nasty the pools were. There was so much sand and trash in the pools. We were there since Sunday and did not see anyone cleaning the pools until yesterday and the kiddie pool didn't get cleaned until this morning. We had pet hair on everything and we did not take a pet. You now have to get beach towels from a machine and they are charging $25 per towel if a beach towel is not returned. This must have been an issue but seems rather ridiculous. We took our own beach towels so this was not an issue for us. The access to the beach and area to wash sand off your feet was a sandy mudhole. There was no way to get around not stepping in it. Last time we stayed, two years ago, it was fantastic which is why we chose to stay there again. However, I'm not sure we will go back due to some of the uncleanliness and extra expenses. There were definitely still some positives. The staff were all very friendly that we encountered. The a/c worked great. Great view of the ocean. Breakfast was good and staff were great about cleaning off tables and restocking food. Beds were comfortable.
I called to ask the pet fee and was told $35, when i arrived they changed it to $75 and called me a liar. The front desk was rude and also lying about what was said.
This hotel stay was absolutely incredible! The breakfast each morning was a highlight—so delicious and satisfying! The only downside was the daily parking fee; it would be great if that was complimentary. Overall, a fantastic experience!
Anshauntle
เข้าพัก 2 คืน, กรกฎาคม 2025
6/10 พอใช้
Clay
เดินทางกับครอบครัว
17 ก.ค. 2025
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Air was not on and the room had a musk smell to it. Had to get air sanitizer and run the air before we could stay in it. Tv did not work. Staff took care of all the problems. Should have inspected it themselves.
Hotel lobby area was beautiful! Our room was spacious. Breakfast was okay. We had to pay for parking which we were not aware of beforehand and our room was not ready at check in time. Pool area was okay too.
Melanie
เข้าพัก 5 คืน, กรกฎาคม 2025
6/10 พอใช้
Beth
เดินทางกับคู่รัก
13 ก.ค. 2025
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Although the view was amazing, We had a room with mold on the ceiling, thats a problem when u charge premium prices!!!! Do better Hampton