Dear Guest,Thank you for taking time to rate us.I am concerned that your experience did not meet your expectations and please accept my sincere apology for the inconvenience. Your feedback is taken very seriously and I will be sure to investigate and address any concerns and ensure that these does not reoccur.Please let me know when you are planning to be here next time around and I will personally ensure that your stay is nothing short of exceptional.Yours in HospitalitySafras JaleelExecutive Assistant Manager.

Dear Mr. Mark,Thank you for taking time to rate us 5 stars.I am glad that you had an exceptional experience. Your comments on the sound proofing is well noted and I will be sure to address them with the concerned to seek prompt improvement.We look forward to welcome you back soon.Kind RegardsSafras JaleelExecutive Assistant Manager

Dear Mr. Christian,I sincerely apologize for the unsatisfactory experience you encountered during your recent stay at our hotel. Your feedback is incredibly important, and I regret that we fell short of your expectations.Please accept our deepest apologies for any inconvenience and frustration you may have experienced. We have taken our comments very seriously and addressed with the concerned teams to seek prompt improvement. We value your feedback, and your comments will contribute to our ongoing efforts to enhance our services.Once again, I apologize for the inconvenience you experienced, and I hope you might consider giving us another opportunity to demonstrate the level of service we aspire to provide.Kind RegardsSafras JaleelExecutive Assistant Manager.

Dear Mr. Alex,Thank you for taking time to rate us.I understand from your ratings that your experience was just average. I will be sure to review the ratings with all the concerned team and to enhance the services and offerring.Please let us know when you are scheduled to be around and I will personally ensure that your stay is nothing short of exceptional.Kind RegardsSafras JaleelExecutive Assistant Manager

Dear Nausheen,Thank you for taking time to share your experience. I am glad that the location of the hotel was convenient for you. Your comments on the breakfast is well noted and I will be sure to address them with the concerrned teams to seek prompt improvement.We look forward to welcome you back soon.Kind RegardsSafras JaleelExecutive Assistant Manager.

Dear Linn,Thank you for taking time to share your experience. I am glad that you had an exceptional experience.We look forward to welcome you back soon.Kind RegardsSafras JaleelExecutive Assistant Manager

Dear Wisdom,Thank you for your rating. We look forward to welcoming you back again.Best Regards,The Management Team

Sehr Diana,Herzlichen Dank für Ihre freundlichen Worte und Ihr konstruktives Feedback zu Ihrem Aufenthalt bei uns. Es freut uns zu hören, dass Sie unsere Unterkunft für einen kurzen Aufenthalt empfehlen können.Es tut uns leid zu hören, dass der Poolbereich nicht ganz Ihren Erwartungen entsprochen hat. Wir nehmen Ihr Anliegen bezüglich der Auflagen für die Lounge/Liegen zur Kenntnis und werden sicherstellen, dass dies umgehend überprüft und verbessert wird. Ihre Hinweise sind für uns äußerst wertvoll, um unsere Servicequalität kontinuierlich zu steigern.Wir sind besonders erfreut über Ihr Lob für unsere Rezeptionistin und den freundlichen Koch beim Frühstück. Solches positives Feedback spornt uns an, unseren Gästen weiterhin einen erstklassigen Service zu bieten.Nochmals vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Es wäre uns eine Freude, Sie bei Ihrem nächsten Besuch erneut bei uns begrüßen zu dürfen.Herzliche Grüße,Das Management-Team

Dear Amali,Thank you for your rating. We are eager to hear more about your experience. We look forward to welcoming you back again.Best Regards,The Management Team