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"I’ve stayed in this property 3 times. Each time the staff has been exceptionally polite and helpful. Great English communication if needed. The Onsen on site is amazing with a fantastic view of Fuji. I haven’t tried the restaurant for dinner myself so I can’t comment on that but for breakfast it’s great. The hotel is also 5ish minutes from the FujiQ Highland stop so it’s convenient to get to if travelling from Tokyo and it’s half an hour one way to the Chureito Pagoda and half an hour the other way from Lake Kawaguchi. I’ve recommended this hotel to anyone who is staying in the area."

"It was an exceptional hotel with an excellent customer service and amazing facilities. Breakfast was never the best. Everything served was great food. Even a white toast might give you a different taste. You won’t regret it. Amazing facilities such as onsen, sauna, cold water whirlpool, Massage chairs, and the special skincare products by Kosé. "

"Every thing is good"

"This is a traditional stay, meaning you will sleep on a thin mattress on top of tatami mats on the floor. I’m 40 and it was okay for a couple of nights. I didn’t mind. The staff is very friendly and helpful. Also keep in mind that the showers are shared, no individual stalls. There are great Cafes and restaurants around"

"This place was an amazing experience. I would love to come back again. Everything: the public and private onsens, the quiet and privateness, the meals, the overall attention and care of the staff, the rooms, and the entire property - all of it was a wonderful experience! Highly, highly recommend."

"good"

"ホテル↔ステラシアターへのバスがあれば助かります。 タクシーがつかまったからよかったけど、そうじゃなければ夕食が食べれないところでした。 名前を直ぐに覚えてくださり、対応はよかったです。 部屋もグレードアップして下さり、もったいなかったです。"

"Nice area and amenities. The only con I can say is that the breakfast is expensive. "

"Staff was helpful and the room was beautiful."