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"Hotel is great, service is really bad. "

"Breakfast is good and cleanliness is good"

"Limpia , buen servicio excelente "

"The hotel was amazing, the staff was super friendly and very helpful, the room was super clean which is very important. I’ve stayed at other hotels in New York but this hotel made a big impression on me. I will be definitely staying here my next time I visit New York. Amazing hotel!! 5 stars"

"Great hotel in a great location. Immaculate, friendly and spacious rooms"

"Great hotel for Times Square. Right there without all the noise "

"Cleanliness in the lobby and better late night staff"

"The room way tiny, but that’s NYC. For the price it was perfect. It’s an older building, but the location was perfect and for the price I’d stay again!"

"Good"

"Always a pleasure staying at The Lucerne. Nice property in an extremely convenient location."

"the check in was absolutely amazing the front desk changed my whole mood after coming off an annoying flight "

"Good"

"I enjoy my stay"

"It’s was awesome, well located the view from my room was amazing. Room was clean and service was excellent"

"The hotel was great, however it is very literally advertised on the website as having a 500 square foot rooftop terrace - which it does not. When we asked the front desk they had no idea what we were talking about. Kind of bummer when having a rooftop accessible to us was one of the reasons we chose this hotel. "

"The staff was so nice, they offered to keep our luggage after we checked out before we had to leave the city "

"Stayed at the New Yorker Hotel for Mother’s Day weekend with my 4-year-old son and 70-year-old mother, and it turned into one of the worst hotel experiences I’ve ever had. I woke up to find a substantial smoking fee already charged to my credit card because their “sensor” allegedly detected smoking in our room. The problem? Nobody in our family smokes. There was no investigation, no evidence, no warning, and apparently no way to dispute it before they took the money. Management was completely...

"I think they clean the room very well and I hope they can improve/provide better breakfast."

"Was an okay property. Elevators run pretty slow, but the heat in the room worked well."