The shower didn’t drain properly. The sink didn’t drain properly.
Pharao
เข้าพัก 4 คืน, เมษายน 2024
การตอบกลับจาก Manager วันที่ 1 พ.ค. 2024
Hello Pharao, We apologize for any inconvenience during your stay. Your feedback has been noted, and we recommend future guests report such issues directly to our team for immediate assistance. Thank you for bringing this to our attention.
6/10 พอใช้
Omar Alejandro
เดินทางเพื่อธุรกิจ
28 เม.ย. 2024
No Tv in the room
Omar Alejandro
เข้าพัก 1 คืน, เมษายน 2024
การตอบกลับจาก Manager วันที่ 30 เม.ย. 2024
Hello Omar Alejandro,We appreciate your feedback regarding the TV in your room and apologize for any inconvenience caused. Our team will look into the issue to ensure a more enjoyable stay for future guests. Thank you for bringing this to our attention.
Hello Jeffrey, Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and we are glad to hear that you had a great experience. If you have any specific feedback or suggestions to share, please don't hesitate to reach out to us directly. We would love to hear from you and continue improving our services.
8/10 ดี
Harry
24 เม.ย. 2024
Harry
เข้าพัก 2 คืน, เมษายน 2024
การตอบกลับจาก Robert วันที่ 25 เม.ย. 2024
Hello Harry, Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and we are glad to hear that you had a great experience. If you have any specific feedback or suggestions to share, please don't hesitate to reach out to us directly. We would love to hear from you and continue improving our services.
Hello Beatriz, We regret to hear about your experience and appreciate your feedback on the issue. We encourage guests to reach out to our management for further assistance with any concerns of this nature. Thank you for bringing this to our attention.
2/10 แย่มาก
Latreda
เดินทางกับครอบครัวและเด็กเล็ก
5 เม.ย. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The cleaning crew is dirty and doesn’t do they job and I got charged for their incompetence.
Latreda
เข้าพัก 5 คืน, มีนาคม 2024
การตอบกลับจาก Manager วันที่ 9 เม.ย. 2024
Hello Latreda, We value all guest feedback and apologize for any inconvenience you may have experienced. Your concerns will be shared with the relevant teams for review and improvement. Please feel free to reach out to our management team directly to discuss your specific situation further.
6/10 พอใช้
Latreda
เดินทางกับครอบครัวและเด็กเล็ก
4 เม.ย. 2024
Housekeeper doesn’t clean
Latreda
เข้าพัก 4 คืน, มีนาคม 2024
การตอบกลับจาก Manager วันที่ 5 เม.ย. 2024
Hello Latreda, We apologize for any inconvenience you experienced during your stay. Please feel free to contact our management team to address your concerns further and ensure your next visit meets your expectations.
Hello Peter, We appreciate you sharing your experience. We apologize for the inconveniences faced during your stay and thank you for bringing these matters to our attention. Your feedback will be shared with the relevant departments to prevent such issues from reoccurring, ensuring a better experience for future guests.
Hello Terrence, Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We value your input and will take it into consideration as we continue to improve our services. If you have any further concerns, please don't hesitate to reach out to our management team directly.
The front desk (Robert) was very pleasant and helpful. I have stayed here multiple times, and noticed a few upgrades this time. This is not the place to stay if you want amenities, but if you're looking for a decent room for a decent price, this is the place to go.
Lawrence
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Manager วันที่ 17 มี.ค. 2024
Hello Lawrence,We are thrilled to hear that you had a positive experience with our staff member, Robert, and noticed the upgrades we have made. While we may not offer extensive amenities, we are delighted that you found value in our rooms at a reasonable rate. Thank you for choosing to stay with us multiple times and for sharing your feedback.
2/10 แย่มาก
Amanda
11 มี.ค. 2024
Amanda
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Manager วันที่ 2 เม.ย. 2024
Hello Amanda, We're sorry to hear that your experience didn't meet expectations. Please contact us directly to discuss your concerns further so we can address them accordingly.
Staff is very polite and helpful. The rooms are well maintained and clean. Their rooms are smoke free, therefore they provide a wonderful balcony with sliding doors very convenient for customers whom smoke.
Joseph
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Robert วันที่ 9 มี.ค. 2024
Hello JJoseph,e are thrilled to hear that you had an exceptional stay with us! We look forward to welcoming you back soon
We found pubes all over the room, the door to adjoin the rooms did lock. The outside security door didn’t work. Smelled like a soup kitchen, but with bad soup. No breakfast or even coffee. And just as a kicker, the sliding glass door looked like someone threw their turd at it and it splattered there.
Nathan
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Manager วันที่ 28 ก.พ. 2024
Hello Nathan, We appreciate you sharing your feedback and apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to management with any concerns so they can ensure a more enjoyable visit for all patrons.
6/10 พอใช้
Gloria
เดินทางเพื่อธุรกิจ
26 ม.ค. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The bed was very comfy and the room was very clean.
But the room was far away from the lobby. The hotel is very outdated and ran out. But for the price, it’s probably all right.
Gloria
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Manager วันที่ 27 ม.ค. 2024
Hello Gloria,Thank you for your feedback! We're delighted to hear that you found our beds comfy and rooms clean. We apologize for any inconvenience caused by the room location and any outdated elements you encountered. We appreciate your understanding and hope you had an overall enjoyable experience with us.
Hello Jerome,Thank you for choosing our hotel for your stay. We are glad to hear that you had a positive experience with us. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.
Staff was nice. Room wasn’t ready on time, cleaning products left in the room upon checking in, roaches in bathroom, washing machine broken, tv had to be fixed. Rough experience, couldn’t pay me to return.
Christian
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Manager วันที่ 17 ม.ค. 2024
Hello Christian, We apologize for any inconvenience you may have experienced during your stay with us. Our staff takes pride in providing excellent service, and we regret that you encountered issues with the room readiness, cleaning products, bathroom pests, washing machine, and TV. We appreciate your feedback and will address these concerns internally to ensure a better experience for future guests. Please feel free to contact our management team directly to discuss your concerns further.
Hello Matthew,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.
8/10 ดี
Peris
เดินทางกับคู่รัก
5 ม.ค. 2024
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Peris
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Manager วันที่ 9 ม.ค. 2024
Hello Peris,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and we are glad to hear that you had a great experience. If you have any specific feedback or suggestions to share, please don't hesitate to reach out to us directly. We would love to hear from you and continue improving our services.
Hello Brian, We appreciate you choosing our hotel for your stay! If there is anything specific you would like to share with us about your experience, please feel free to reach out to us directly. We value your feedback and would love to hear from you.
Hello Thanh, Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We value your input and will take it into consideration as we continue to improve our services. If you have any further concerns, please don't hesitate to reach out to our management team directly.
Hello Joshua, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with our Wi-Fi and TV sound. We strive to provide a seamless experience for all our guests and we have passed your feedback along to our team for further investigation. We appreciate your understanding and hope to welcome you back in the future for an improved stay.
Didn't like the fact that they don't allow u to use there vacuum even if ur there weeks on end the room had bed bugs
Christina
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Manager วันที่ 19 ธ.ค. 2023
Hello Christina, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our policies regarding the use of vacuums are in place to ensure the cleanliness and comfort of all our guests' rooms. We take reports of bed bugs seriously and have thorough pest control measures in place to address any issues promptly. Please feel free to contact our management team directly to discuss your concerns further.
2/10 แย่มาก
Dawn
12 ธ.ค. 2023
Dawn
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Manager วันที่ 3 ม.ค. 2024
Hello Dawn, We're sorry to hear that your experience at our hotel did not meet your expectations. We value our guests' satisfaction and would appreciate it if you could reach out to us directly to provide more details about your stay, so we can address any concerns.
10/10 ดีเลิศ
Shona
11 ธ.ค. 2023
Everyone
Shona
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Manager วันที่ 14 ธ.ค. 2023
Hello Shona,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
These are 4 seperat one story buildings. They were kinda nice
. Very quiet
Robert
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Manager วันที่ 5 ธ.ค. 2023
Hello Robert,Thank you for sharing your feedback with us. We're glad to hear that you found our separate one-story buildings nice and enjoyed the peaceful atmosphere during your stay. We appreciate your kind words.
Hello Scott,We're sorry to hear that you didn't have a satisfactory experience during your stay with us. We encourage you to reach out to our hotel directly to share any specific feedback you may have, so we can address any issues and ensure a better experience in the future.
6/10 พอใช้
Dania
14 พ.ย. 2023
Dania
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Manager วันที่ 17 พ.ย. 2023
Hello Dania,Thank you for sharing this rating, and we apologies if there are any inconveniences you had stumbled accross. We look forward to hosting you again.
Hello Ebony,Thank you for sharing your feedback with us. We regret to hear about the issues you encountered during your stay. We value your feedback and will take it into consideration to improve our services. We apologize for any inconvenience caused and hope to have the chance to exceed your expectations in the future.
10/10 ดีเลิศ
Kenji
5 พ.ย. 2023
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Convenient location great price for weekend. Only issues was the odd smell in the room.
Kenji
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก Robert วันที่ 5 พ.ย. 2023
We appreciate your comments. We hope to see you again.
Hello Blanca,Thank you for choosing our hotel for your stay. We're glad to hear that you found our staff to be friendly. It's always our goal to provide exceptional customer service. If there's anything else we can assist you with, please feel free to reach out to us again.
6/10 พอใช้
Rachel
เดินทางกับครอบครัว, เดินทางเป็นกลุ่ม
5 ต.ค. 2023
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
Shower was not cleaned. The tv needed a new remote and had to call for toilet paper
Rachel
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Manager วันที่ 7 ต.ค. 2023
Hello Rachel,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our shower as well as our toilet. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
Hello Blanca,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
Hello David,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
Room smelled like a smoking room, bathroom door didnt lock, nothing like the pics on-line. Hard to get alot of channels on the tv
jolynn
เข้าพัก 2 คืน, กันยายน 2023
การตอบกลับจาก Manager วันที่ 3 ต.ค. 2023
Hello jolynn ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Dirty and smelly in all hallway. When I got home I had bedbug bites on both legs. This travelodge should not be recommended. Bob Morgia.
Bob
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Manager วันที่ 30 ก.ย. 2023
Hello Bob,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
Hi Tony,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
Hello TONY,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope to see you again to deliver you with a 5 star experience.
While the hotel did do the job and I know you get what you pay for, my biggest concern was safety. Upon arrival I did not feel safe at the hotel or its surroundings. The bathroom was also not clean with hairs all over the tub and the carpets clearly not vacuumed in some time in the room itself. Again I knew there were going to be some issues given the price, but cleanliness could've been better. I was too tired and exhausted to complain once I saw the bathroom later that night.
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Manager วันที่ 8 ก.ย. 2023
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
This location should be dropped from your website! Do a surprise inspection and see why!
Cecil
เข้าพัก 2 คืน, สิงหาคม 2023
การตอบกลับจาก Manager วันที่ 6 ก.ย. 2023
Hello Cecil, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
Fellow at the front desk was pleasant and accommodating. Rooms wreaked of cigarettes. Some exterior Windows in the hallways were replaced by plywood . It looked like vandalism the glass was still all over. I had asked to borrow a port crib prior to arriving snd was told it was checked out till the middle of the month. Obviously people are living there. Good location. DID NOT STAY. Went elsewhere for the night
Wendi
เข้าพัก 1 คืน, กันยายน 2023
การตอบกลับจาก Manager วันที่ 4 ก.ย. 2023
Hello Wendi, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
6/10 พอใช้
Tom
เดินทางเพื่อธุรกิจ, เดินทางกับครอบครัว
2 ก.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
The sliding door to the balcony is extremely hard to open and close.
The bathroom door did not have a door knob.
Tom
เข้าพัก 3 คืน, สิงหาคม 2023
การตอบกลับจาก Manager วันที่ 4 ก.ย. 2023
Hello Tom, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We appreciate you taking the time to share your experience.
Hello Maria,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
10/10 ดีเลิศ
Tony
31 ส.ค. 2023
Tony
เข้าพัก 6 คืน, สิงหาคม 2023
การตอบกลับจาก Manager วันที่ 22 ก.ย. 2023
Hello Tony,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.
Hello Eileen,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.