2/10 แย่มาก
Juan
เดินทางเพื่อธุรกิจ
2 พ.ค. 2024
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It is hilarious how this hotel responds to the multiple bad reviews that many guests write. Things like: "...we sincerely apologize for the inconvenience and disappointment you experienced...". Don't believe in this hotel "disappointment" for a second.
The very rude Indian lady (she is in her late 30's early 40s) couldn't care less about the multiple complaints. I think she is sort of the main manager. I complained about the noise from the metal stairs (only hotel in all the cities in the area that has a metal stairs, how smart that could be) and she said mockingly "you are the only one complaining about it" (I doubt it). I was promised a room further away from the stairs since this noisy hotel has shady people walking down the metal stairs at 2AM. Even though the promised room was unoccupied the rude manager refused to give it to me. She couldn't care less about any of your inconveniences and this is very easy to demonstrate. Nothing ever changes in this hotel (not for the better). I can confirm this since I unfortunately due to the circumstances was forced to stay here several times. Additionally, you can verify it yourself by looking how the very bad reviews keep coming back again and again with the SAME complaints.
Another hilarious response: ""Please know that this does not reflect the level of service and quality we strive to provide""...Yes it truly reflects that.
Juan
เข้าพัก 3 คืน, กันยายน 2023