6/10 พอใช้
Maria
เดินทางกับคู่รัก
7 ธ.ค. 2025
The hotel is ok, considering premium price to quality ratio during the busy Art Basel week. Unfortunately, reception and management at this hotel are the weakest link. I wrote a scathing review about the check in on the day of my check in (December 2) but it didn’t get posted! I would like to speak with the representatives of both Expedia and Radisson about the check-in and the fact that they wanted to charge me a different and significantly higher rate at the check-in, and didn’t want to grant my Expedia reservation receipt. It took almost 40 minutes of unprofessional receptionists’ efforts to agree that my receipt from my Expedia reservation account was the rate that Radisson was going to charge, and not the extra $900 that they wanted to charge me on top of my Expedia reservation. It obviously would have been illegal, and it felt like either a scam or a total lack of professionalism, and I have never experienced anything like this in my many years of booking through Expedia or anywhere else. It’s shocking to experience it at Radisson. My guest who was witnessing the fiasco, was also shocked at the hotel’s behavior. I would like this matter to be investigated further so it doesn’t happen again to me or anyone else.
Maria
เข้าพัก 4 คืน, ธันวาคม 2025
