4/10 แย่
Hannah Elizabeth
เดินทางเป็นกลุ่ม
20 ก.พ. 2026
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
I have come to Miami 10+ times over the last 15 years and this was one of the most disappointing stays. For such a nice place, the staff was not concerned with any issues that arose for us during our visit. The room we booked was not available for over 24 hours after we arrived. Once we did get into the room that we booked for the rest of the trip, the toilet broke twice. I understand that things happen and are out of someone’s control, but the staff simply did not seem to give a crap. No one apologized. No one offered to comp us a beverage or anything like that. Having maintenance in our room twice during our stay was less than ideal & employees simply did not care.
Service in general was very slow. We sat at restaurants for probably an average of 15 min before anyone even brought us water. The front desk usually had only one employee at it with a large line waiting. Very often there was no one at the front desk at all and we often got no answer when we called from our room. Each time we did speak to someone at the front desk. we had to re-explain our situation – whether it be that we were waiting for the correct room and was it ready yet, or that our toilet had already broken once and was now again not functioning.
Of all of the places I have stayed on Miami Beach this would not be one I would return to. If a friend asked for a recommendation, I would 100% NOT recommend the Cadillac Beach Club. There were some good things about the hotel but the bad outweigh the good
Hannah Elizabeth
เข้าพัก 5 คืน, กุมภาพันธ์ 2026