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"The Best Western in Welland is like our "home away from home" -- from the front desk staff (all shifts) to the room cleaners -- and Deihdra (sp?) who does an exceptional job with the substantial breakfast that Best Western is deservedly well known for , out stay over the years has always been an outstanding experience ."

"Very expensive horrible breakfast but most importantly it was very clean"

"Property needs repairs and upgrades."

"It was great and clean."

"It’s an OK Hotel. You get whatever you pay. The heater was OK and the AC was good too, overall it’s OK."

"clean rooms, great staff, self parking"

"Good "

"The bathroom had not been cleaned. There were fecal streaks in the toilet and whiskers in the sink. This is a very run down and poorly maintained property. We left shortly after check in."

"This facility is old, looks old and I refused to take a shower because the bathroom was dirty."

"Room itself was clean. Staff in a way helpful. Air conditioning unit was old, still in working condition but not necessary as it was rather cold. Parking was available right in front of the door. Beds were very very hard, fridge was freezing everything in, and microwave is on its last stretch (mismatched parts - plate was from the different one and was not turning). the faucet in the bath tub was broken and for the first few minutes I got dirty back water coming out of it. No security for...

"The room was very clean and spacious. I liked having a sink and microwave in the room. Shawayne in housekeeping was very helpful and kind. The ladies in Oasis restaurant were lovely, so friendly and accommodating. I wish I remembered her name, but she saw I forgot my glasses and waited at the front desk till I checked out and returned them to me."

"Good"

"I really enjoyed the homemade breakfast"

"Is expensive and they charge u separate for everything …pool …towels …parking …only 1 toilet paper … no ligths in the back parking lot"

"My wife would not stay overnight in the room. We went home."

"Staff was very helpful and friendly but room was not as expected."

"Although breakfast was good, I am very concerned about where they cooked it, the staff room door was frequently left open, and was not clean by any standards. The utility, storage closet was also filthy. We were so excited for the use of the pool however it was freezing and not enjoyable. The air-conditioner did not keep the room very cool either. The staff was very friendly though."

"The booking was made with breakfast included, however we had to buy breakfast at the restaurant and 2 days later when we were checking out the staff member asked if we would like our breakfast vouchers. That is very disappointing, dishonest and disrespectful to us as guests. Our room was not cleaned as any guest room should be cleaned. I had to call reception to get body wash on the first day. The second day I had to request toilet paper, body wash and bathroom floor mat. The jetted bath was...