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"Great Staff Amazing property "

"Pésima experiencia: no pude dormir por ruido de de su máquina de aire acondicionado, el cuarto no tenía aire se prendía a las 7 am, se reportó a guest service, concierge. Quedaron de cambiarme de habitación y que se comunicaban conmigo “nunca lo hicieron” Segundo día llamé por teléfono para que checara mantenimiento el aire nunca fueron, a las 3 am me desperté del calor y ruido en la habitación. En los dos días nunca nos hicieron limpieza o refrescaron las toallas Por más que nos...

"La alberca muy bien, no se si aceptan mascotas, el internet falla mucho, la comuda del restaurante muy buena y precios razonables"

"Pool was closed "

"This is a perfect place to disconnect and recharge, does have wi-fi if you can't live without it. The staff extremely cordial and attentive from the moment I stepped into the property,the restaurant staff was just as attentive prompt. The Hacienda has a rustic touch with a modern aproach, only five minutes outside of Izamal which makes it a perfect location. The Spa massage was phenomenal, will definitely stay here again when in the area."

"Our experience at Hotel Cigno was simply exceptional. From the very first moment, every detail was handled with a level of warmth and care that truly sets this place apart. We would especially like to thank Bere, Jordi, Israel, Aaron, Moisés, as well as the impeccable teams in housekeeping, kitchen, maintenance, and the person who welcomed us so kindly upon our arrival. Hotel Cigno is not just a beautiful place—it is an experience. A space where hospitality feels genuine, where every gesture...

"Habitaciones comodas y limpias, estacionas en la puerta de tu habitación, excelente lugar "