Search Hotels Near Memorial Regional Medical Center, Richmond

"The staff was very helpful and friendly."

"I booked a reservation through Hotels.com but mistakenly selected the wrong date (4/1 instead of 3/31). We realized the error when my technician attempted to check in. The reservation had been made only about four hours prior to his arrival. When we contacted the front desk to request a correction, the clerk refused to accommodate the change, stating that 24 hours’ notice was required. Meanwhile, Hotels.com spent over 45 minutes attempting to call the front desk, but no one answered. During this time, my technician remained in the lobby for over an hour, waiting in uncomfortable conditions while I coordinated with Hotels.com. He also requested the name of the general manager and the best time to contact him/her but was only handed a business card with the phone number highlighted. The front desk clerk refused to provide the GM’s name or indicate the best time to reach them. At one point, the clerk disappeared entirely and stopped answering calls, only returning when another guest arrived to check in. Ultimately, we were forced to abandon the reservation and book another stay for my technician for the correct night (3/31). This experience was extremely frustrating and unprofessional, and based on this incident, I will not be booking with this hotel brand again in the future. I would appreciate a response regarding this matter."

"nice"

"The property is beautiful but nothing is open on the weekends. The elevators are extremely slow and there was always a long line. We were there for three nights and did not receive any housekeeping. The front desk was very unfriendly and gave conflicting information from when I had called prior to checkin. Overall, meh "

"The room was clean, and the staff was patient under pressure when checking customers in. "

"It was wondeful"

"Everything was good "

"Nice hotel. Friendly staff. "

"Yes"