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"Clean room. Staff kept clean towels in room"

"Service is very nice ."

"."

"Airport shuttle was great. Breakfast was good. Hotel noise was annoying"

"Very clean! Great accommodations!"

"Clean room but smelled like swamp cooler. Floor was damp and so was bedding. Keep a fan going."

"Everyone was friendly and helpful."

"This is my go to when staying in Knoxville. The entire staff is very helpful and friendly. The breakfast hits the spot."

"The shampoo and show soap were empty so we called the desk and they said they would have housekeeping bring them up. Nothing that night. When we arrived back the next evening it was still not filled we called again and about an hour later they brought some up."

"Clean rooms ."

"The hotel is still going through renovations. There are workers putting drywall up and some rooms are not available due to construction. The beds were comfortable, but the pillows were very soft and “mushy”. Housekeeping did not clean our room for 3 days. We had trash piled up in bags and I had to flag someone down to take those. I folded up our used towels and asked for clean/dry ones and we were given a bunch of hand towels/wash clothes. When I asked for bath towels I was only given two...

"Had never tried this hotel but I was impressed! We arrived too late, but the pool and hot tub looked amazing, and the staff was awesome—so friendly and helpful. And one of the best hotel breakfasts I’ve seen! Would definitely book with them again."

"This was my third visit to this hotel. It is conveniently located to many shops and is a three to five minute walk to the famous Pigeon Forge Island. The staff has always been professional and welcoming. Once you visit this hotel, I'll bet you'll want to visit again, just like me. The island is located directly behind the hotel. There you will have rides for the kids and the adults, all types of shops, Paula Dean's restaurant and plenty of rocking chairs seated by a beautiful water fountain that...

"The laundry room only took coins. It would be nice if they had a digital payment option. They only clean room after 3 day stay which is fine, but they forgot to stock us back up with towels and toilet paper. Staff was friendly and breakfast was good."

"Kind staff, clean"

"Very nice, clean & affordable. The gentleman who assisted with check in was so incredibly sweet & genuine. It was during a time frame where everyone seemed to be checking in at once. He maintained his sweet & professional attitude the entire time. He didn’t miss a single stride & everything went smoothly. Beautiful deescalation! “Entitlement” was the issue for the rude & demeaning individuals. They were mad due to several others checking in ahead of them. I wish their money had simply been...

"Room was clean, shower is dated but was a good water pressure. Staff was friendly and has a decent breakfast."

"We had a wonderful time. Everyone was friendly and helpful They have a nice hot breakfast. The place is just beautiful."

"Beyond pleased with our stay, highly recommend anyone to stay... We will return next year for sure..."