Dear Maree,Thank you for taking the time to share your positive experience at Mercure Melbourne Southbank. We are thrilled to hear that your stay was very good and that you found the room spacious and comfortable.Our convenient location near restaurants and shopping, along with our helpful staff, aims to provide a seamless experience for our guests. Your kind words are truly appreciated. We appreciate your choosing Mercure Melbourne Southbank and look forward to welcoming you back for another enjoyable stay.Best Regards,Anita, Front Office Assistant Manager

Dear Lindy, Thank you for your positive feedback regarding the location of Mercure Melbourne Southbank for your function at Crown. We are delighted to hear that our location served your needs well.We appreciate your comments and hope to have the pleasure of welcoming you back for more successful events in the future.Best Regards,Anita, Front Office Assistant Manager

Dear Julie, Thank you for sharing your feedback on your recent stay at Mercure Melbourne Southbank. We are delighted to learn that you enjoyed our great location and found our beds comfortable, creating a homey atmosphere for your stay.Ensuring our guests feel at home is a top priority, and we are thrilled to have achieved this during your visit. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent experience.Best Regards,Anita, Front Office Assistant Manager

Dear Jason, Thank you for taking the time to share your feedback following your stay at Mercure Melbourne Southbank. We're pleased to hear that you found our self-check-in process easy and enjoyed the quiet position of our hotel.Ensuring a seamless and convenient experience for our guests is a priority, and we're glad you found the self-check-in process hassle-free. Your positive comments about the quiet position are appreciated.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another comfortable and quiet stay.Thank you for choosing Mercure Melbourne Southbank.Best Regards,Anita, Front Office Assistant Manager

Dear Gilbert, Thank you for taking the time to share your feedback on your recent stay at Mercure Melbourne Southbank. We're delighted to hear that you found our hotel well-priced, close to the city, and walkable.We appreciate your positive comments about the lovely room and the overall quiet atmosphere. Your feedback about the lack of a power point next to the bed is duly noted, and we will certainly consider this for future improvements.It's wonderful to know that your overall experience was excellent, and we're thrilled to hear that you plan to return. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay.Thank you for choosing Mercure Melbourne Southbank.Best Regards,Anita, Front Office Assistant Manager

Dear Roger, Thank you for choosing Mercure Melbourne Southbank for your first stay, and for sharing your experience with us. We're delighted to hear that you had a very good experience and found everything within walking distance. Your positive comments about our staff are greatly appreciated.We appreciate your suggestion regarding the breakfast bar, and we apologize for any inconvenience caused by the dry bacon. Your feedback is valuable, and we will address this with our team to ensure a fresher and more enjoyable breakfast experience for our guests.Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for another great experience.Thank you for your valuable feedback.Best Regards,Anita, Front Office Assistant Manager

Dear Akkarat,Thank you for sharing your feedback following your recent stay at Mercure Melbourne Southbank. We appreciate your positive comments and your honesty regarding the shower pressure.We're glad to hear that, overall, your experience was great. Your feedback about the shower pressure is valuable, and we apologize for any inconvenience it may have caused. Rest assured, we will investigate and address this issue to ensure an improved experience for our guests.Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for an even more enjoyable stay in the future.Thank you for choosing Mercure Melbourne Southbank.Best Regards,Anita, Front Office Assistant Manager

Dear Maree, Thank you for choosing Mercure Melbourne Southbank.Best Regards,Anita, Front Office Assistant Manager

Dear Helen, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found Mercure Melbourne Southbank convenient for dining and attending a show at Crown.Our prime location near dining options and entertainment venues is indeed one of our key features, and we're glad it added value to your experience. If there are any specific aspects of your stay that stood out or any suggestions you may have for improvement, please feel free to share.We appreciate your choice to stay with us and look forward to welcoming you back for another enjoyable visit.Best Regards,Anita, Front Office Assistant Manager

Dear Louris, Thank you for bringing your concerns to our attention. We sincerely apologize for the disappointment you experienced during your stay at Mercure Melbourne Southbank.We take your feedback seriously, and we regret that the cleanliness and standard of the room, particularly the bathroom, did not meet your expectations. This falls below the standards we strive to maintain for our guests, and we are committed to addressing these issues promptly to ensure a better experience for future guests.Please be assured that your feedback will be shared with our team, and we will take immediate corrective actions. We hope to have the opportunity to regain your trust in the future.Thank you for bringing this to our attention.Kind regards, Anita, Front Office Assistant Manager

Dear Tsuyoshi, Thank you!!Kind regards,Anita, Front Office Assistant Manager

Dear Kellie, Thank you!!Kind regards, Anita, Front Office Assistant Manager

Dear Guest, Thank you for taking the time to share your feedback on your recent stay at Mercure Melbourne Southbank. We appreciate your valuable input and are pleased to hear that you found the location convenient with Southbank just across the way.We apologize for any inconvenience you experienced with the check-in process and the absence of front desk staff during your arrival. Your feedback is important, and we will review our procedures to ensure a more seamless and guest-friendly check-in experience in the future.Regarding your suggestion about updating the bathroom, we appreciate your input. Our commitment to enhancing our facilities is ongoing, and your comments will be considered as we plan for improvements.We're glad to hear that you found the room nice, and we hope it contributed to a comfortable stay overall. Thank you for choosing Mercure Melbourne Southbank. We value your feedback and look forward to the opportunity to welcome you back for an improved experience in the future.Best Regards,Anita, Front Office Assistant Manager

Dear Stephanie, Thank you for sharing your positive feedback with us! We're thrilled to hear that your stay at Mercure Melbourne Southbank was fantastic, and we appreciate your kind words.It's wonderful to know that you had a great experience, and we look forward to the opportunity to welcome you back again. Your satisfaction is our priority, and we aim to provide consistently excellent service.Thank you for choosing Mercure Melbourne Southbank. We can't wait to have you back for another fantastic stay!Best Regards,Anita, Front Office Assistant Manager

Dear Leigh, Thank you, and we hope to welcome you back in the near future. Kind regards, Anita, Front Office Assistant Manager

Dear Hani, Thank you, and we hope to welcome you back in the near future. Kind regards, Anita, Front Office Assistant Manager

Dear Simon, hank you for sharing your feedback regarding your recent stay at Mercure Melbourne Southbank. We appreciate your positive comments about our great location in Southbank and the lovely staff.We sincerely apologize for any disappointment caused by the condition of the bathrooms. Your concerns about outdated facilities and cleanliness are taken seriously, and we are actively addressing these issues to ensure a more enjoyable experience for our guests.We understand that the choice of accommodations is subjective, and we regret if we fell short of your expectations. We appreciate your feedback, and we are committed to making necessary improvements to enhance the overall guest experience.We value your input and hope to have the opportunity to regain your trust during any future visits to Melbourne.Thank you for choosing Mercure Melbourne Southbank.Best Regards,Anita, Front Office Assistant Manager

Dear Cheng, Thank you for sharing your feedback on your recent stay at Mercure Melbourne Southbank. We appreciate your input, and we're sorry to hear that you found parking to be a bit challenging.Please be aware that our parking facilities are managed by a third-party provider, and while we have an affiliation with them, we understand that the availability and ease of parking can vary. We apologize for any inconvenience you experienced in this regard.If there's anything specific you'd like to share about your parking experience or if you have any further suggestions, please feel free to let us know. Your insights are important to us as we continually strive to improve our services.We appreciate your choosing Mercure Melbourne Southbank and hope to have the opportunity to welcome you back for a more seamless experience in the future.Best Regards,Anita, Front Office Assistant Manager

Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Mercure Melbourne Southbank. We appreciate your valuable input and are pleased to hear that you found the location very good, just a few minutes walk to bustling Southbank.We regret any inconvenience you experienced with the bathroom size and the shampoo's scent. Your comments provide us with an opportunity to address these concerns and make improvements for the future. Rest assured, we'll be reviewing these aspects to ensure a more comfortable experience for our guests.We understand the importance of a peaceful environment, and we apologize for any disturbance you encountered from the adjacent room. We appreciate your understanding, and we're glad it did not disrupt your entire night.While our hotel may not have a gym or swimming pool, we hope that the vibrant surroundings and the convenience of Southbank make up for any expectations in this regard.Thank you for choosing Mercure Melbourne Southbank. We value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best Regards,Anita, Front Office Assistant Manager

Dear Caroline,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed the great location of Mercure Melbourne Southbank and found our rooms to be comfortable and clean.Our team works hard to provide a welcoming and clean environment, and it's gratifying to know that we met your expectations. If there are any specific aspects of your stay that stood out or any suggestions you may have for improvement, please feel free to share.We appreciate your choosing Mercure Melbourne Southbank, and we look forward to the opportunity to welcome you back for another comfortable and enjoyable stay in the future.Best Regards,Anita, Front Office Assistant Manager