2/10 แย่มาก
diana Patricia
เดินทางกับครอบครัวและเด็กเล็ก
18 ส.ค. 2025
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ ่งอำนวยความสะดวก
⭐ 1/5 – Extremely Disappointing Stay – Misleading Listing
I booked Hotel Molinos Plaza trusting the information and photos provided on Expedia, but sadly, the experience was unacceptable.
Upon arrival, the room was in poor condition:
• The TV did not work.
• The air conditioning was broken, despite high temperatures.
• There was no hot water throughout my stay.
• The staff said that is not their responsibility, and when I asked to change rooms, the options provided were in even worse condition.
Additionally, the hotel is located in a very noisy, overly commercial area, which was not disclosed clearly in the listing. It’s not a relaxing or safe environment for travelers unfamiliar with the area. I felt completely misled and disappointed.
I understand that some bookings are marked non-refundable, but it is unfair and unethical to refuse refunds when the hotel does not provide the basic services it advertises. This is not just a bad experience — it is a consumer rights issue.
I do not recommend this hotel under any circumstances. Expedia should reconsider offering this listing on their platform if they value the trust of their users.
diana Patricia
เข้าพัก 10 คืน, กรกฎาคม 2025