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"I’m not sure if the hotel had a lack of staff but I called for towels and never received any, the next day they brought towels shortly after I called again."

"Small room, good for short term stay"

"The staff was very helpful and friendly."

"They had a free drink coupon which was nice. We didn’t get a chance to use it but the thought was nice."

"One of the best hotels I’ve stayed in!"

"Great location!"

"Valet parking was easy and worth the extra money to be able to take your car in and out of it a few times during your stay. Hotel room had great views on the 18th floor with tall ceilings. Room was clean and had everything I needed and lots of space. The bathroom barn door style was sticking at one point and maintenance came immediately to fix it. Friendly staff. Comfy beds great location to shopping, river walk, parks, Navy Pier. no complaints. "

"Good"

"We paid for a studio city view and when we got to the hotel the placed on the 5th floor. No city view from the window. TV / remote did not work. Had to cast from my phone. When I tried showering there was only ice cold water. I called the front desk to ask if I’m doing something wrong they said they are trying to fix it. I booked this place for the convinces of getting ready for my graduation which backfired completely when we found out in the morning still no hot water. They said they would...

"This hotel is well located near Navy Pier, easy to commute to other parts of the city."

"The entrance to the building and valet parking is not well identified."

"Great"

"Great location. Old style loved it"

"I was Very satisfied with our accommodations!!! They answered all questions and met all our needs…"

"Clean room, nice view"

"Had a very pleasant stay (back in March). Hotel is clean and furbished with good fashion vibes. Location is great, in the middle of the city. Staff was helpful in printing out files (for free). Would use again. Thanks!"

"I will come back here next time I’m in Chicago! It is located near the subway so you can easily move through the city. Very recommended !"