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"It was great"

"We pulled up and were a bit underwhelmed, the exterior looked worn down. Once we got inside and into the courtyard it was great. Clean, updated rooms, comfortable bed although the sheets were a bit stiff. The staff was helpful and kind and passed out cool lavender infused towels to wipe off our sweaty faces. We used the water refill station a lot! Good pool and view of the ocean."

"Pools, restaurant and bars were great. The property with all the waterfalls and and birds is magical."

"The room and Housekeeping were outstanding. Serviced each day. The pool area and food service was also excellent except for the lack of nearby elevators to lower level. There was a fair amount of lounge chair saving. Dajengo upscale restaurant had exceptional food and service. The Swan Court buffet was very good. The Sonnz steak house left a lot to be desired. Food was OK but not exceptional. After receiving our appetizers and salads our main course evidently got lost in the system as well as...

"Beach towels and beach chairs were in my room ready to use!"

"It’s just not the same…. Like so many things these days it just isn’t up to the standards it once was for luxury, quality and service. This was my fifth trip to the Grand Wailea since it originally opened. The grounds were still mostly beautiful although many tiki torches were nonfunctioning, handrails missing, cracked, missing tiles at the adult pool was particularly sad to see and areas within the grounds that just seemed unkept, especially around the old Asian restaurant, which is now...

"Had the best coffee at breakfast as any other hotel. Didn’t tell us at check-in we had to use our room card to operate the elevator. ( no big deal, just felt dumb)"

"Shuttles to and from the airport were nice"