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"Overall pretty great, but definitely a few negatives. Cleanliness was not 100%, by a long shot. Room was incredibly hot, oh so unbearably hot. We opened the sliding door as it was cool outside, but then flooded our room with bugs (100's of them). Room was close to the "lake", aka still water pond. Hence all of the bugs. If you are going to book this hotel, definitely book away from the pond or do not come in the hotter summer months. Staff were awesome, exceptionally amazing."

"The check in staff were especially helpful, enabling us to deal easily with one tricky issue. Location near a convenience store and a Gregg’s is convenient"

"Excellent hotel"

"Met expectations . Great value love the spa. Our children ate the breakfast and loved it , we starved ourselves …."

"Absolutely wonderful staff and the room was amazing!! The only issue (not their fault) they put me on the top floor and I struggle with stairs a lot as I’m disabled.. so, I booked a small single room but they have a huge room with a double and two singles great bathroom windows that open for air and the bed was great and the hot chocolate n biscuits. But I almost fell asleep my legs died underneath me and I was too shaky for what looked and slightly tasted like a fab breakfast. I was just...

"We had a great one night stay at Berwick Lodge on a a Monday to celebrate a birthday. The sun shone and the Housemartins flew happily around whilst we sat on the terrace having a cocktail. The à la carte menu was fantastic - well worth the cost and breakfast was very tasty. Will definitely stay again in one of the other fantastic looking rooms."

"Clean basic room Daily clean, towel refresh Provided with a fan Shower not so good Small t.v For the money it was great clean bathroom, clean bed linen bed a bit hard but that’s my preference. A great base for checking out Portis Head. Friendly guy on reception very helpful"

"Had a lovely stay staff were fab and breakfast was lovely"

"The room was exceptionally clean as was the bathroom. There was constant hot water in the shower. The bed was comfortable, although I did find the pillows a bit unforgiving. The soundproofing was excellent, which ensured a good night’s sleep."

"Lovely property, entire hotel is now pet friendly allowing us to upgrade to a nicer room with our dog. Grounds were so well kept, room was very warm in the day/evening however it cooled nicely at night (thankfully). My only gripe is the cost of the F+B. I found the wine, albeit great to be extortionate. I would recommend offering a simpler, more cost effective offering choice which may encourage further spend. Electric vehicle charging was aplenty and worked! WOULD 100% stay again"

"The castle was a great experience from start to finish. Highly recommend staying there."

"Comfortable beds, nice decor, air conditioning was great with all the hot weather. Shower was nice, staff lovely! Only gripe was a dog barking from 7 in the morning when we wanted a little lie in but that's not in the hotels control if guests dogs are barking. Only mention it as it's worth considering if you book into a pet friendly hotel there is a small chance of noise disturbance"

"I had a great stay at this hotel for the night. Very clean, comfortable beds. Clean shower. Could connect to the TV to watch the likes of YouTube or watch normal channels. Room service, although I didn't use this. A lovely restaurant with lovely food..and the staff were fantastic. Even checked me in an hour early. Thank you so much for a lovely stay and I highly recommend booking."

"One night stay. Very friendly staff. Lovely village location with nice view of the Wye valley hillsides. Very reasonable pub standard evening meal, breakfast was spot on. The room was clean and comfortable with all the bits you would expect, kettle with tea and coffee, a nice bottle of sparkling water, TV, good quality soap and shower gel etc. Great value for a very reasonable price. Add in that they served a well kept pint of Tribute Ale."