โรงแรมใกล้สวนสาธารณะเมสันเนคเวสต์, ลอร์ตัน

"Nice clean "

"So for starters I reserved the room for 9 days. Paid for all 9 days at check in. 8 days in a get a call stating I did not pay for the past 2 nights and my room keys are disabled. I let them know I have receipts and it was in facts paid. They called me back to say they were sorry. After that they called again and stated i had to pay a pet fee but my pet was not even there. The day before that I complained to the front desk because the housekeeper STOLE my prescription from my room and then all...

"Only issue was tea water was run through a coffee machine, so tasted like coffee."

"The pool was broken for 2 days out of the 4 that we were there and the water was freezing! Booked an accessible room which wasn’t given to us. Pathetic house keeping and overall experience was bad. "

"Outdated. Poor lighting in room. Bathroom paint and drywall in need of repair."

"Terrible front desk staff. Laundry facilities don’t work. When you tell them it’s hard for you to take stairs, they make sure you have to take the most stairs to get to your room. Pack light! Those stairs are no joke, especially with liggage"

"I like that the property is well maintained and the staffs always are attentive to my needs and attention. It’s a gem in the business"

"My family, friends, and I all decided to stay at this hotel for my brother’s wedding. I was first greeted by Vinnie one of the managers at the reception desk. To say he was just helpful as an understatement. He went above and beyond and made my stay very pleasurable. The rooms are clean. The breakfast is good and the pool is clean as well. As per critiques, I would only say that the hallways smell a little funky. If I’m in that area again, I would 100% pick this hotel to stay at."

"the staff was great but what threw us off was the fact that the sheets weren’t changed. they had a stain, a couple of hairs sitting on the bed and pillow. The mirror near the cooler and microwave was stained as well. and inside the fridge was someone’s lefts over frozen in place. the bathroom? gross. didn’t even try sweeping it or cleaning the sink. We had to clean it ourselves with wipes. the toilet as well. nothing was done for cleaning. Just re-folded it and called it a day. Very...

"Great"

"This place was horrible on getting to the front door there were a few men hanging out, on the first night the bed sheets had nasty stains. My husband was bitten upon checking it was by BED BUGS management pretended not to know! They gave us a full refund and asked us not to put a negative review 🙃 "

"Only thing was barking dogs from kettle behind property was heard but not to the point that I wouldn't effect my staying there. Everything else was great."

"The property is old and unrehab staff very excellent and helpful elevator did not work !! Room sink clogged "

"they didn’t clean the room every day"

"This is one of the best hotels in Virginia. Friendly staff and a very comfortable atmosphere. "

"This stay was so much better. Housekeeping was in every day. The carpets in the hallway were vacuumed. I’m impressed with the changes."

"The hotel felt a little sketchy, door keys and doors did not always work, room was worn down, the microwave in our room was broken, water tasted bad, very limited breakfast options. Would not choose to stay here again."

"Great welcome by the staff and the room was very clean."