2/10 แย่มาก
Vechasak
27 เม.ย. 2017
ชื่นชอบ: ความสะอาด, สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: พนักงานและบริการ
Terrible service and staffs
Riad is very beautiful and room is very nice in the quite place. Anyway, the service and staffs are really ruin my holiday.
1) I did reservation for 3 weeks in advance and I requested to stay in room#4 for my stay. This riad replied back and said my request is confirmed. But when I arrived the riad, room #4 was assigned to other people one day before. I have to stay in another room on my first night and change my room to #4 on the second night.
2) On the second day I left my luggage in my room and went out to look around. When I came back at night, I found someone broke zipper of my luggage as see in attached picture. Fortunately, I just locked my luggage with nothing valuable inside. Nothing lost. I informed the riad and only apology received.
3) I did the reservation from expedia with non-refundable rate and I paid in full once I made the reservation. That's mean I do not have to pay more for my stay except the tax. But when I checked out, the staffs at riad said they did not receive the money for my stay and they want me to pay money twice. I refused to pay but they try to hold me half an hour for argument eventough I show my reservation paper stated that room rate was already paid. How can this riad do not know the transaction process with expedia and try to get money from me? This is insane and non-responsible to force customer pay money twice.
What's a pitty for such beautiful riad? Other riads are much better service and easy to find.
