The staff at the property were amazing and really accommodating. The breakfast was nice and we enjoyed the view from the terrace whilst eating our breakfast. Would reccomend and definitely stay here again.
Good located. The first days we had a very dark and small room but then we changed to a better room
เข้าพัก 4 คืน, เมษายน 2025
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Rubén
4 พ.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Bien, pero podría mejorar
El personal del hotel nos atendió muy amablemente. Fueron tremendamente serviciales. El hotel está excelentemente ubicado. Creo que podría mejorar mucho con un poquito de inversión. Las habitaciones son amplias y estaban limpias, pero la pintura tan oscura, la poca iluminación y el estado de la ducha, hacen que baje muchos puntos.
Great stay at this riad. Prepare to stay in firmer beds in Marrakech if you don't book a western chain hotel!
The service was fantastic fron Mumin (I hope I have this correct) genuine and kind soul!
Air conditioning was a problem throughout our stay in Marrakech but not here, fantastic, modern unit that worked perfectly. TV in the room, which again wasn't always the case in other properties. Great breakfast and over all a fantastic riad in a great location!
Not as expected!
I was unable to check in at 1PM, cuz rooms were not ready, then I was asked to come back at a later time.
The're must be better options for riads.
No internet connection which was terrible, no TV to relax and unwind because the TV was connected to the Wifi. Power cut in the hotel from 2am in the morning to the following evening as absolutely boiling hot with no AC or lights in the evening. Whereas all the neighbourhood had fully working electricity apart from the hotel we were in. This was my worst experience staying in a Riad. I have stayed in many when visiting Marrakesh. Will not recommend this Riad.
No hotel/riad sign on street nor inside; perhaps not a registered hotel
No room numbers
Very poor breakfast, no fruit; nice service, bread and coffee; only one egg
Location on google maps is wrong; without travel agency help I would not have found it, I would not have been able to get to it, especially as there is no road access, just dim, dirty narrow complicated alleyways all with no signage
Small rooms
Very poor lighting, dark
Poor cleaning, dirty carpets
No phone in room
No bar as advertised
Inaccessible room during rain, with walkway and stairwell flooded
No key given to front door, despite asking with them saying someone is available 24/7 to let me in. But no one there one night just after 11pm to let us in (night staff had gone to sleep and turned his phone off. Was without internet, meaning he was off site. What kind of security is that? Woke up neighbour. Ultimately, after knocking repeatedly and loudly for 15+ minutes two other guests came to let us in. Staff didn’t even wake, but likely no one was there.
Nice people/staff but incompetent, except for breakfast service
Very poor value for money
One day no hot water
Ancient barely operable bathroom hardware
Shabby torn towel
No bath mat nor hand towel until complained
Disgusting soap (like old style borax)
No labels on shower shampoo/conditioner in glass bottles (very dangerous considering tile floor)
Very poor wifi in first room
Nice little rooftop terrace but not much of a view
TAKE OFF HOTELS.COM
Gem Riad was one from the best Riads ive been stayed in Morocco , clean and beautiful room, excellent breakfast ,location was just perfect and safe especially for me as a single women !
Experiência espetacular. Tudo perfeito localização, limpeza e conforto. Muito atenciosos. Era o meu aniversário e ao chegar ao quarto tinha Happy Birthday escrito com petalas em cima da cama. A repetir sem dúvida.
Riad bem localizado. Limpeza excelente. Atendimento muito prestável e simpático. No regresso dos passeios tínhamos sempre um chá de menta para relaxar. O pequeno-almoço era sempre preparado na hora. Abdul e Ali sempre preocupados para que a nossa experiência fosse espetacular.
Property location is amazing, everything is in walking distance. Gem Riad is very clean. Shower technology is slightly outdated. Service was amazing however. Youseff was amazing. Every morning he made us breakfast, sometimes extra early so we could make our excursions. He also made us tea, gave us great advice, and helped us with any questions. Youseff was amazing!
Erg fijn hotel, de eigenaar is erg aardig. Dicht bij de soeks en El fnaa plein. Je kan er gratis thee krijgen. We hebben gratis een upgrade van de kamer gekregen, vanwege 3 nachten slapen. Ontbijt is prima.
It was very nice place in good location very comfortable the staff were so nice one guy name Said was very helpful we will definitely comeback, Thank you guys for everything
Très bon rapport qualité prix pour un court séjour
Nous avons réservé 3 chambres pour 1 nuit dans ce riad bien situé dans la médina.
Très bon accueil du personnel avec mention spéciale à Abdul.
Chambres petites mais propres et fonctionnelles avec bonne clim.
Petit déjeuner agréable et copieux sur le toit terrasse.
1 bouteille d'eau en chambre serait bienvenue.
Nossa estadia no Gem Riad foi excelente! Tivemos uma experiência de um local! O lugar é muito bem cuidado, próximo de uma das entradas na Medina o que facilita a chegada. Além disso, fomos recebidos por Abdul que foi muito gentil e atencioso durante toda a nossa estadia! Nos sentimos em casa!
Está muy bien ubicado, el trato es excelente.
Los desayunos son muy completos.
El día de irnos, como nuestro vuelo salía tarde nos dejaron quedarnos en una habitación para descansar y ducharnos, se agradecen esos gestos. En definitiva, todo perfecto y sin duda repetiriamos.